Specialist Customer Success

Role Requirement

• Engage proactively with customers using the engagement model (based on customer segment) laid out
• Understand and document customers business flow (for large customers) and deep understanding of use-cases
• Have deep product knowledge of all product lines. Ability to showcase product demo work out solutions for business use cases using best product-fit Al
• igning with key customer stakeholders to establish a stronger customer relationship management program (stakeholder mapping)
• Evaluate how customers manage their Freshworks product suite investment & identify efficiency and effectiveness gains (process & tools)
• Promote awareness of the latest innovations Freshworks is releasing (products / features in pipeline)
• Work with internal cross-functional teams (product sales pre-sales marketing product marketing support etc.) to ensure customers issues / solutions are addressed
• Work with Program Manager (Customer Success) to derive data driven insights / intelligence to run focused and result-oriented customer engagement programs. Understanding of SaaS metrics and
• Own two key metrics (Increase Product-Adoption & Customer Retention)
• Use customer management tool (Natero) (Training will be provided to get familiar)
• Implement and support compliance to Freshworks compliance and information security processes.

Qualifications :

Additional Information :

At Freshworks we have fostered an environment that enables everyone to find their true potential purpose and passion welcoming colleagues of all backgrounds genders sexual orientations religions and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant richer environment that boosts the goals of our employees communities and business. Fresh vision. Real impact. Come build it with us.

Remote Work : No

Employment Type : Full-time

Key Skills

Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator

Experience : years

Vacancy : 1