MT-OTC

Ready to build the future with AI

At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, innovation -driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.

Genpact (NYSE : G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Management Trainee - I2C

Responsibilities

Should have team handling experience of at least relevant years of experience in managing teams

Strong Communication Skills (verbal and written)

Client Management- Manage the I2C portfolio and maintain strong customer relations

Customer service orientation

Prepare and complete SOP's or Process manual as per Client & Process requirements

Responsible for Individual region or location to deliver with 100% accuracy

Understand the requirements of a customer or unit requesting for any changes on billing parameters

Understanding about order creation

Work with other functions & Communicates metrics to Managers and stakeholders

Adhere the internal compliance policy and guideline established by the management on their daily operational activities

Ability to work independently, multitask and take ownership

Working with multiple stakeholders to implement solutions

ERP (SAP & Oracle) Knowledge is mandate

Ability to interpret customer documentation that can be vague at times and solve problems related to customer billing.

Must be willing to work overtime during peak periods, month end, and year end.

Ability to deal with difficult internal and external customer situations requiring tact and professionalism

Ability to analyze and problem solve

Accurate interpretation of vague billing documentation

Ability to deal with system issues and missing Information

Time management ensuring all time targets met

Identify process improvements to improve billing process

Qualifications we seek in you!

Minimum qualifications

Minimum Bachelor's Degree - B. Com, with relevant experience years in Billing

Must be detailed oriented, organized, with a great sense of urgency, and hard working

Relevant experience in ERP (SAP & Oracle)

Proactive and solution focused with ability to influence

Strong Communication Skills (verbal and written)

Focus on continuous process improvement and adaptive to change

Develop & manage effective working relationships in the organization and actively liaise with all Key Stakeholders

Develop and document business processes and accounting policies to maintain and strengthen internal controls

Preferred qualifications

Good customer handling skills

High Energy level

Good interpersonal skills that can lead multiple responsibilities simultaneously

Good influencing skills and interpersonal, analytical skills and attention to detail

Good team commitment and results delivery orientation

Good experience in Order to Cash end to end processes

Required Competencies

Independent Operations

Operational Performance

Contextual Knowledge

Digital Literacy

Storytelling

Influencing & negotiating skills

Analytical and strategic thinking

Stakeholder management

People Management

Why join Genpact

• . Lead AI-first transformation - Build and scale AI solutions that redefine industries
• . Make an impact - Drive change for global enterprises and solve business challenges that matter
• . Accelerate your career-Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
• . Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
• . Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build
• . Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters : Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military / veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.