Support Associate

Please note : Applications will be accepted only via this form →

About the job

Termgrid is building a new SaaS / Fintech category in the private debt markets. Our vertical-focused collaboration platform enables investment firms to streamline their debt financing workflows and gain strategic insights through a centralized transaction data hub.

The platform is currently used by 1100+ financial institutions and 25,000+ finance professionals worldwide. Some of the largest private equity investors (e.g., KKR, Apax ) and leading institutions (e.g., Goldman Sachs, JP Morgan ) rely on Termgrid to manage their most sensitive transactions.

We are seeking a Support Analyst to help deliver an exceptional client experience across our platform. You’ll work closely with clients, understand their businesses, and ensure seamless use of our technology. This high-visibility role offers exposure to the leveraged finance markets across the US, Europe, and Asia.

Why should you consider Termgrid?

The Mission : Long term success for Termgrid would mean that we have fundamentally changed the way $2 trillion private debt markets function. It's an opportunity to put a dent in the universe by influencing one of the key drivers of economic growth!

The Team : They say what matters most is who you work with. We are very fortunate to have a top-class founding / early team at Termgrid. Not only do we have seasoned founders building Termgrid, but also the team members bring with them over a decade of experience at financial powerhouse firms such as Providence Equity, Goldman Sachs and Citibank.

About the Role : We’re looking for motivated, detail-oriented team members eager to take on high-impact roles as we grow. This is a unique opportunity to help shape our product, build relationships with top-tier clients, and contribute meaningfully from day one.

Responsibilities :

• Manage the ingestion and organization of client data across the Termgrid platform.
• Assist the Sales team by preparing client materials and addressing product-related inquiries.
• Create and maintain internal and external knowledge base articles.
• Collaborate closely with our Product and Engineering teams to enhance our offerings.

Requirements :

If you’re ready to make an impact and grow with us, we’d love to hear from you!

Please apply here :