Partner Operations Executive

Job Role : Partner Operations Executive

Experience : 3-5 Years

Location : Chennai

Department : Global Partner Operations

About the Role :

As a Partner Operations Executive, you will play a key role in managing and supporting our global partner network. You'll be responsible for handling partner-related operations such as licensing, commissions, upgrades / downgrades, add-ons, and customer mapping, ensuring smooth coordination between partners and internal teams. This role requires a proactive communicator with strong organizational and analytical skills, capable of multitasking and maintaining high accuracy in a fast-paced environment.

Key Responsibilities :

• Conduct daily outbound calls and emails to partners to follow up on operational queries, including licensing, commissions, upgrades / downgrades, add-ons, Partner Store, and customer mapping.
• Review Partner Store documentation and resources, escalate issues to internal stakeholders when necessary, and ensure timely updates.
• Suggest and collaborate on process improvements and documentation changes to enhance partner experience and operational efficiency.
• Build and maintain strong relationships with partner contacts, ensuring high levels of satisfaction with services and support programs.
• Proactively understand partner needs and deliver timely, clear, and effective communication in English (both verbal and written).
• Handle data enrichment, record keeping, and updates on Zoho CRM and Desk systems.
• Ensure tickets are responded to within defined SLAs (8–24 hours) and meet / exceed KPI targets.
• Regularly update dashboards and reports on Zoho CRM to maintain data accuracy and visibility.
• Perform other general activities as required to support Partner Operations.

Individual Expectations

Desirable Skills (Good to Have, Not Mandatory) :

Qualifications :

Why Join Us

Note :

Only the shortlisted candidates will be notified of the further interview process.

Skills Required

Customer Service, Telesales, zoho crm, Partner Management, Process Improvements, Data Enrichment