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Associate Director - Client Servicing
FoxyMoronMohali, Punjab, India13 hours ago
Job descriptionDefine brand positioning strategies that distinguish clients from competitors and resonate with target audiences. Analyze business-as-usual (BAU) operations to identify opportunities for experimentation and innovation. Evaluate marketing success through social media reports, identifying improvement areas and demonstrating value to stakeholders. Update resource planning quarterly and ensure timely contract renewals, addressing obstacles proactively. Maintain monthly client P&Ls, ensuring billing targets are met. Review and vet client briefs, ensuring alignment with execution plans and strategies. Conduct regular meetings with clients to understand strategic growth plans and identify upsell opportunities. Establish clear benchmarks and review timelines to ensure client satisfaction. Follow up on overdue payments, acting as a point of contact for high-priority escalations. Educate team members on legal considerations, ensuring campaigns adhere to legal boundaries. Provide strategic inputs to competitor analysis, identifying opportunities for process improvements and new business avenues. Conduct weekly team meetings, provide feedback, and mentor teams for proactive problem-solving. Structure training programs with the L&D team to improve work quality and specific competencies. Hire capable independent resources that can understand, communicate and execute client briefs accurately
Job Purpose : Lead and coordinate the strategic planning and execution processes to ensure client satisfaction, team productivity, and business growth.
Roles and Responsibilities :
1. Strategic Planning and Communication :
- Develop and communicate Annual Operating Plans (AOP) based on client briefs, adapting them to changes in client needs or digital platform policies.
- Lead client pitching process by generating innovative concepts in collaboration with internal teams.
2. Brand Positioning and Differentiation :
3. Quality Analysis and Innovation :
4. Performance Analysis and Reporting :
5. Resource Planning and Contract Management :
6. Financial Management :
7. Brief Review and Approval :
8. Client Relationship Management :
9. Legal Compliance and Education :
10. Strategic Inputs and Innovation :
11. Team Development and Training :
12. Team Growth :
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Client Servicing • Mohali, Punjab, India
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