Service Delivery Manager - Manufacturing & Quality Applications

Cognizantsrikakulam, India

2 days ago

Job description

Role Overview

The Service Delivery Manager will be responsible for leading the managed support, operations, and service delivery for critical Manufacturing (Mfg.) and Quality (GxP) IT applications, with a strong focus on MES (Manufacturing Execution Systems) and QMS (Quality Management Systems).

The successful candidate will ensure high-quality Application Managed services, operational excellence, and continuous improvement for these mission-critical systems. Manufacturing domain knowledge is preferable but not mandatory.

Location :

Chennai, India

Schedule :

Shift Work (Mandatory to support 24x7 or extended global operations).

Key Responsibilities

Service & Team Management : Lead and manage a shift-based team in Chennai providing Level 2 / 3 operational support and managed services for Pharma Mfg. and Quality applications (e.g., MES, QMS, LIMS, EBR).

Operational Excellence : Oversee Incident, Problem, Change, and Release Management processes, ensuring strict adherence to ITIL best practices and achieving defined SLAs (Service Level Agreements) and KPIs (Key Performance Indicators).

Stakeholder & Vendor Management : Act as the primary point of contact for business stakeholders and clients, managing expectations, communicating service performance, and coordinating with third-party vendors.

Compliance & Validation : Ensure all application support and deployment activities are performed in strict compliance with GxP (Good Practices), regulatory requirements, and internal SOPs (Standard Operating Procedures), including oversight of validation documentation.

Continual Service Improvement (CSI) : Identify trends, root causes, and recurring issues to drive proactive service improvements, automation initiatives, and cost efficiency in service delivery.

Required Experience and Qualifications

Experience : 12 to 18 years of overall IT experience, with a significant portion dedicated to leading a large service delivery / application managed support for Pharmaceutical / GxP-regulated applications.

Technical / Functional Expertise : Background in Pharmaceutical manufacturing applications support is desirable (Core applications like MES (e.g., PAS-X, Rockwell, POMS) and QMS (e.g., TrackWise, Veeva QualityDocs).

Domain Knowledge (Nice to Have) : Understanding of Pharmaceutical Manufacturing processes.

Certification (Preferred) : ITIL v4 certification.

Create a job alert for this search

Service Delivery Manager • srikakulam, India

Related jobs

Promoted

Quality Assurance Manager

Pattern Brandssrikakulam, andhra pradesh, in

At Pattern Brands, we live to curate products that turn your everyday routines into joyful rituals.We are a fast-growing portfolio of brands in the home goods space. our team thrives on creativity ...Show moreLast updated: 3 days ago

Promoted

Test Manager (SAS Testing)

EXLsrikakulam, andhra pradesh, in

Excel-based validation templates and reporting.Support go-live readiness through.Excellent analytical, communication, and problem-solving skills.Show moreLast updated: 1 day ago

Promoted

Technical Delivery Team Manager

Programmers.iosrikakulam, andhra pradesh, in

The need is for an experienced.Candidate should have strong technical expertise, excellent leadership skills, and a proven track record of managing cross-functional teams to deliver high-quality so...Show moreLast updated: 1 day ago

Promoted

WMS Implementation Manager

Globus Logisticssrikakulam, andhra pradesh, in

Microsoft Dynamics 365 SCM Module (WMS,TMS, PMS).If you have hands-on experience in driving end-to-end SCM rollouts and love shaping smart logistics solutions—this role is for you!.Preference will ...Show moreLast updated: 20 days ago

Promoted

Manager - CRM

Emeritussrikakulam, andhra pradesh, in

Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world.It does this by col...Show moreLast updated: 14 days ago

Promoted

Delivery Lead

RapidBrainssrikakulam, andhra pradesh, in

Job Title : Portfolio Lead (Digital Delivery & Strategic Client Transformation).Remote / Hybird / Onsite as permanent employee. Company : Our Premium Client - German Based.We're seeking an experienced an...Show moreLast updated: 23 days ago

Promoted

Implementation Manager

SuperAGIsrikakulam, andhra pradesh, in

SuperAGI is building the future of sales and marketing with AI Agents.Our platform automates outreach, pipeline management, and customer engagement for high-growth companies worldwide.We’re scaling...Show moreLast updated: 30+ days ago

Promoted

Delivery Manager (Golang + HTMX)

Publicis Sapientsrikakulam, andhra pradesh, in

Promoted

Senior Product Manager

HCLSoftwaresrikakulam, andhra pradesh, in

We are looking for a strategic, metrics-driven product manager to own the full lifecycle of our product.You will identify market opportunities, develop product strategy and vision, create roadmaps,...Show moreLast updated: 3 days ago

Promoted

Senior Record Quality Reviewer

Getingesrikakulam, andhra pradesh, in

This is a 6-month contractual role.To complete a review of service records ensuring information and documentation is completed as per requirements. Update Excel file noting Yes or No to compliance w...Show moreLast updated: 1 day ago

Promoted

Mobile App Release Manager [T500-19891]

Best Buy Indiasrikakulam, andhra pradesh, in

Own the release calendar and manage the end-to-end release process for mobile apps on iOS and Android.Coordinate and execute OTA releases using tools such as Code Push or custom delivery systems, e...Show moreLast updated: 25 days ago

Promoted

TDM Senior Engineer

QualiZealsrikakulam, andhra pradesh, in

Responsible for delivering test data management solutions focusing on enhanced data provisioning capabilities, data integration and devising efficient TDM processes. Work with other stakeholders lik...Show moreLast updated: 25 days ago

Promoted

Technical Services Manager

GenScriptsrikakulam, andhra pradesh, in

Coordinate accountteam to drive business growth by strengthening the service levelto customer.Develop technical solution / innovation for regionalkey account and distributors to address customer need...Show moreLast updated: 30+ days ago

Promoted

IT Service Continuity Manager

RED Globalsrikakulam, andhra pradesh, in

Job Title : IT Service Continuity Manager.Location : India / Pune Onsite / Remote.Employment Type : 6 Month Contract+ Extension. Our Client is seeking an IT Service Continuity Manager who can develop, main...Show moreLast updated: 2 days ago

Promoted

Service Manager

SV Management Consultantssrikakulam, andhra pradesh, in

Lead the team and Channel partners to provide customers with knowledge and skill, optimizing the performance of commercial vehicles in their business. This effort is aimed at establishing as a stron...Show moreLast updated: 3 days ago

Promoted

Manager - Professional Services

BQE Softwaresrikakulam, andhra pradesh, in

We are seeking an experienced professional to join us as.Manager – Professional Services.The ideal candidate to be a strong people manager with hands-on expertise in solution delivery, while also d...Show moreLast updated: 25 days ago

Promoted

Remote_HCLTech_SAP Basis Cloud Migration

HCLTechsrikakulam, andhra pradesh, in

Remote

SAP dCEM (Digital Customer Engagement Manager).This is SAP Customer Engagement Manager position which is elevated role as per career progression / path for SAP Basis consultant who would like to bec...Show moreLast updated: 22 days ago

Promoted

Product Manager

PagarBooksrikakulam, andhra pradesh, in

Develop scalable and impactful product solutions that drive exceptional customer satisfaction.Work closely with the business while balancing immediate needs with long-term vision by shaping and pri...Show moreLast updated: 16 days ago