Operational Manager

job descriptionposition summary : as an operations manager at info g innovative solutions, you will be the driving force behind the seamless execution of diverse client projects across data annotation, transcription, and data collection. this role requires an experienced, hands-on leader who can adapt to dynamic business demands, set up operational frameworks from scratch, and ensure high-quality, timely delivery across multiple project types.project execution and delivery ownershipmentor and manage operational teamsset up scalable, project-specific workflows and sopsensure client satisfaction and delivery qualitycollaborate closely with business development to enable project conversionproject areas exposure : annotation projects : image, video, audio, text, and 3d data labelinglanguage projects : transcription (speech / text), translation (human & machine-aided)data collection : field data gathering, user-generated content sourcinggenerative ai : prompt creation, evaluation, and llm data prep (preferred)key responsibilities : act as the operations lead for all client projects, ensuring smooth execution across domains like annotation, transcription, and collection. set up and maintain efficient sops, project trackers, and delivery pipelines based on the project type. lead operational planning, resource allocation, and capacity forecasting for each project. collaborate closely with the business development to translate client needs into executable plans. build and mentor teams of smes, tls, and annotators; conduct onboarding and training as needed. handle project escalations, risk mitigation, and quality control independently. drive continuous improvement initiatives across process, productivity, and quality. prepare reports, delivery documentation, and client updates; support audits and client reviews.key performance indicators (kpis) : successful and timely execution of diverse project types sop setup and standardization across new project lines delivery quality and client satisfaction scores efficiency in project ramp-up and team readiness smooth cross-functional collaboration with bd, hr, and techrequired skills & qualifications : bachelors or masters degree in business, technology, or related field 68 years of total experience, with at least 45 years in operations for data / ai / language services proven experience handling projects in annotation, transcription, and language data domains strong knowledge of operational planning, team management, and delivery metrics excellent communication and coordination skills with cross-functional teams ability to work in fast-paced environments with agility and ownership exposure to generative ai, llm data projects, or multilingual data workflows is a pluslanguages : tamil (oralcommunication must), english, hindi (good to have)job location : salem / erodejob types : full-time, permanentbenefits : provident fundschedule : day shiftweekend availabilitysupplemental pay : overtime payperformance bonusyearly bonusexperience : total : 6 years (preferred)relevant : 45 years in operations for data / ai / language serviceswork location : in person

Experience

6 - 8 Years

No. of Openings

Education

B.C.A, B.B.A, B.Sc, B.E, B.Tech, M.A, M.C.A, M.B.A / PGDM, M.Sc, M.Tech

Role

Operational Manager

Industry Type

Call Centre / BPO / KPO / ITES / LPO

Gender

( Male / Female )

Job Country

India

Type of Job

Full Time

Work Location Type

Work from Office

Face interview location

293 / 4, MG Rd, New Fairlands, Alagapuram Periyaputhur, Salem, Tamil Nadu