Network Voice Engineer GenesysIntertec Softwares • Indore, Madhya Pradesh, India

Network Voice Engineer Genesys

Intertec Softwares • Indore, Madhya Pradesh, India

8 days ago

Job description

JOB TITLE : Genesys SME (Subject Matter Expert)

LOCATION : Indore India

JOB PURPOSE :

The Genesys SME is responsible for the design implementation support and optimization of Genesys contact center solutions. This role requires strong technical expertise in Genesys Cloud / PureEngage / PureConnect platforms integration knowledge and the ability to lead L2 / L3 support and delivery operations. The SME acts as a technical authority and escalation point for complex incidents and solution design queries.

QUALIFICATION :

Bachelors degree in IT Computer Science Electronics or related discipline.
ITIL Foundation or equivalent process certification desirable.

CERTIFICATIONS :

Genesys Certifications (GCXD GCSS or equivalent) are highly preferred.

RESPONSIBILITIES (INCLUDES ALL TASKS) :

Provide expert-level technical support for Genesys-based contact center environments (on-prem or cloud).

Handle incident management problem analysis and root cause resolution for Genesys voice routing and IVR systems.

Design configure and implement Genesys routing strategies call flows and integrations.

Lead and mentor L1 / L2 teams in day-to-day operations and troubleshooting .

Coordinate with application network and telephony teams for cross-functional issue resolution.

Perform system health checks capacity monitoring and performance tuning .

Support upgrades patching and migration activities for Genesys environments.

Work with business stakeholders to understand requirements and implement custom routing logic or workflows .

Document solutions SOPs and maintain configuration repositories.

Collaborate with OEM / vendor (Genesys) for critical escalations and product support.

TECHNICAL SKILLS / COMPETENCIES :

MANDATORY

Strong hands-on experience with one or more of the following :

Genesys Cloud CX (PureCloud)

Genesys Engage / PureEngage

Genesys PureConnect

Proficiency in :

Routing (Composer ORS GVP SIP Server URS CCPulse)

IVR and CTI integration

SIP VoIP and telephony protocols

Integration with CRM systems (Salesforce ServiceNow etc.)

Scripting and automation knowledge (Java Python or Genesys-specific tools) preferred.

Experience with cloud deployments (AWS Azure) and API integrations is an advantage.

Working knowledge of ITIL processes and change management.

OPTIONAL

Incident and problem resolution time (SLA adherence).

Platform uptime and performance stability.

Successful implementation of configuration changes and enhancements.

Knowledge sharing and documentation completeness.

SOFT SKILLS :

Strong analytical and troubleshooting skills.

Excellent communication and stakeholder management.

Ability to lead technical discussions and mentor junior engineers.

Flexible to work in 24x7 support environment or rotational shifts if required.

Required Experience :

Manager

Key Skills

EIGRP,VOIP,VMware,Avaya,BGP,LAN,OSPF,QoS,Project Planning,Scripting,Unity,Troubleshooting

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 500000 - 2500000

Create a job alert for this search

Network Engineer • Indore, Madhya Pradesh, India

Related jobs

IT Hardware and Network Specialist

Talent Integrators • indore, madhya pradesh, in

IT Hardware & Network Specialist.Contractual (1 Year, extendable).Tech in Computer Science / IT / EC.Experience in Government projects is required. Design and implementation : Create and deploy secure...Show more

Last updated: 1 hour ago • Promoted • New!

Intertec Systems - L2 Network Voice Engineer

Intertec Systems • Indore

Job Title : Senior Technical Support Engineer - Network Voice : Bachelors degree in computer science, Telecommunications, or related : 6 to 8 : &...Show more

Last updated: 30+ days ago • Promoted

Senior Linux Support Engineer

ClearTrail Technologies • Indore, Madhya Pradesh, India

Software and Hardware Infrastructure Implementation and Support.Software and Hardware Infrastructure implementation and support. Identify Hardware and Software requirements related to Product Implem...Show more

Last updated: 15 days ago • Promoted

Tech Support Engineer

FinGuru India • indore, madhya pradesh, in

Provide L1 / L2 technical support for systems, applications, and hardware.Troubleshoot OS, software, network, and connectivity issues. Install, configure, and maintain laptops / desktops and user access...Show more

Last updated: 1 hour ago • Promoted • New!

servicenow developer

Tata Consultancy Services • indore, madhya pradesh, in

Come and join us for an exciting career with TCS!!!.TCS has always been in the spotlight for being adept in “the next big technologies”. What we can offer you is a space to explore varied technologi...Show more

Last updated: 22 days ago • Promoted

Azure Cloud Architect

Cozzera • indore, madhya pradesh, in

Job Title : Azure Cloud Architect.The ideal candidate should have deep technical knowledge of Azure services, performance engineering, distributed systems, and modern. Design and architect scalable, ...Show more

Last updated: 1 hour ago • Promoted • New!

Network Engineer - Cisco

Intertec Systems • Indore

Description : Skills : - Avaya IP Telephony, Cisco Unified Communications, IP Telephony, cisco IPT, CUCM, Cisco Jabber, Webex, VoIP Solutions.T...Show more

Last updated: 30+ days ago • Promoted

Tech Support Engineer

ClearTrail Technologies • Indore, Madhya Pradesh, India

At ClearTrail, work is more than ‘just a job’.Our calling is to develop solutions that empower those dedicated to keep their people, places and communities safe. For over 24 years, law enforcement &...Show more

Last updated: 30+ days ago • Promoted

Network Engineer / Administrator

Synsoft Global • Indore, Madhya Pradesh, India

We are looking for self motivated individuals with ability to learn quickly and independently with following skill sets : - Must have a good base of at least 3+ years of experience in Networking & ...Show more

Last updated: 23 hours ago • Promoted

Network Engineer

Afracon Technology LLC • indore, madhya pradesh, in

Bangalore – Plot #19-B, Phase 2, Sector 1, Shyanamangala Cross, KIADB Industrial Area, BIDADI, Ramanagara ,District – 562109, Karnataka. Contract Type : -6-month contract to hire.Shift : -Regular busine...Show more

Last updated: 1 hour ago • Promoted • New!

Network Administrator

ClearTrail Technologies • Indore, Madhya Pradesh, India

Years of experience – 4 to 6 years.Location – Indore, MP (Will require extensive travel to international locations).The Network Administrator role involves maintaining our local and wide area netwo...Show more

Last updated: 30+ days ago • Promoted

GCP Associate Cloud Engineer

Allied Globetech • indore, madhya pradesh, in

This is a full-time, on-site role located in Mumbai for a GCP Associate Cloud Engineer.The GCP Associate Cloud Engineer will be responsible for managing and implementing cloud-based solutions on Go...Show more

Last updated: 1 hour ago • Promoted • New!

TCS Is Hiring For Citrix SME

Tata Consultancy Services • Indore, Madhya Pradesh, India

Desired Competencies (Technical / Behavioral Competency).Ideally should not be more than 3-5).Citrix Virtual Apps and Desktops (CVAD) and Citrix DaaS. Proven expertise in Azure Virtual Desktop (AVD) a...Show more

Last updated: 24 days ago • Promoted

Network Voice Engineer - L2

Confidential • Indore, India

Cisco Unified Communications, SIP Protocol, Cisco Webex, Cisco Routers, Cisco Unified Communications Manager (CUCM), Avaya IP Telephony, Avaya Products, UCCX,. Job Title : Senior Technical Support Eng...Show more

Last updated: 28 days ago • Promoted

C++ Backend Developer – Drone Software

AlgoBotix • indore, madhya pradesh, in

You will be responsible for developing high-performance software that interfaces with drones using.Develop and maintain backend services in. Implement and customize drone integrations using.Build ro...Show more

Last updated: 1 hour ago • Promoted • New!

L2 Network Voice / IP Telephony Engineer

ti steps • Indore

Description : JOB PURPOSE : The L2 Network Voice / IP Telephony Engineer will be responsible for the design, implementa...Show more

Last updated: 30+ days ago • Promoted

Network Voice Engineer - Genesys

Confidential • Indore, India

Genesys, VoIP, Telephony Integration, Call Routing, contact center, SIP Protocols, Cloud Telephony,.Genesys SME (Subject Matter Expert). Genesys contact center solutions.This role requires strong te...Show more

Last updated: 7 days ago • Promoted

Genesys Cloud Developer

HireAlpha • indore, madhya pradesh, in

We are seeking a Senior Genesys Cloud Certified Developer with deep, hands-on expertise across the full range of Genesys Cloud CX capabilities. The ideal candidate will have proven experience in dep...Show more

Last updated: 1 hour ago • Promoted • New!