About the Role
In this role you will be reporting to the Senior Manager – Cloud Operations. The Technical Lead role will be the SME for Cloud Services, AWS, Azure & other related technologies. The role will be responsible for collaborating, developing, and managing Digital infrastructure Cloud solutions for HARMAN.
Your Team
You will be part of a global team distributed across India, USA, Mexico, and Europe - providing 24 / 7 cloud services.
What You Will Do
Amazon Web Services Infrastructure Management, including VPCs, IAM, S3, EC2, EBS, and other cloud services.
Manage multiple, simultaneous, fast-paced projects including infrastructure incident management, installations, patching, upgrades, etc.
Work with business leaders and teams in executing business related projects primarily with the focus on technical and cloud infrastructure.
Implementing new services and functionalities as required by business projects.
Building automations to shorten repetitive tasks and bring consistency.
Providing opinions on the architecture of Cloud solutions used in the organization.
Handling Cloud operations tasks related to virtual infrastructure in AWS and Azure cloud
Task Management of the cloud operations team including Service Requests, Change Requests, etc.
Address any cloud infrastructure related issues with Project users and client technical team.
Address concerns related to Cloud Security and Compliance
Act as the first point of contact for major incidents from Cloud Operations team
Supporting queries and concerns from various stakeholders and project teams using cloud infrastructure, and providing them recommendations on infrastructure and cost optimization
Creating documentation for solutions and improving knowledgebase
Assist, develop and produce reports for monthly Cloud Operations metrics on security remediations, cost optimization exercises, and operational enhancements.
Collaborating with a diverse, globally distributed team.
Participating in an on-call shift roster and working in shifts when required.
What You Need
Bachelor’s degree in Information Technology or Computer Science or related field.
REQUIRED 7+ years hands-on experience in Cloud and Digital Infrastructure.
Good understanding of networks, servers, load balancers and security concepts / tools.
Experience in different flavors of Linux operating systems.
Expertise and acumen to manage a global team that is spread across the world.
Knowledge on ITIL process.
What is Nice to Have
Strong communication skills including written, verbal and presentation
Willingness to work in complex multi-national / multi-cultural environments
Ability to manage multiple high priority efforts; competing priorities and flexibility to adjust to changing requirements.
What Makes You Eligible
Be willing to work in an office or remotely
Successfully complete a background investigation and drug screen as a condition of employment
What We Offer
International Team of Experts working alongside with you
Wide range of technologies, projects and involved regulations to broaden your experience
Flexible work-from-home opportunities
Opportunity to expand responsibilities and advance your career
Access to employee discounts on world class HARMAN / Samsung products (JBL, Harman Kardon, AKG etc.)
Professional development opportunities through HARMAN University’s business and leadership academies
Flexible work schedule with a culture encouraging work life integration and collaboration in a global environment.
An inclusive and diverse work environment that fosters and encourages professional and personal development.
Tuition Reimbursement
“Be Brilliant” employee recognition and rewards program.
Aws • Bengaluru, Karnataka, India