Senior Solutions Consultant (18233)

Who are we?

Whatfix is a leading global B2B SaaS organization and the largest pure-play enterprise digital adoption platform solution provider.

Utilizing GenAI technology, Whatfix enhances all stages of software deployment with application simulation, product analytics, and digital adoption, driving business outcomes such as increased revenue win rates, cost reduction, risk compliance, enhanced productivity, and improved user experience.

We have seven offices in the US, India, UK, Germany, Singapore, and Australia, supporting 700+ global customers, including 80+ Fortune 500 companies. Whatfix has raised $140 million to date and is backed by marquee investors, including Softbank, PeakXV, Dragoneer, and Cisco Investments.

With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the “Top 50 Indian Software Companies” as per G2 Best Software Awards.

Recognized as a “Leader” in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group.

The sole vendor named as Customers’ Choice : 2024 Gartner® Voice of the Customer for Digital Adoption Platform Report. We also boast a star rating of 4.6 on G2 Crowd 4.5 on Gartner Peer Insights and a high CSAT of 99.8%

Highest-Ranking DAP on 2023 Deloitte Technology Fast 500™ North America for Third Consecutive Year

Won the Silver for Stevie's Employer of the Year 2023 – Computer Software category and also recognized as Great Place to Work

Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal

What you'll get to do?

Establish and maintain a deep understanding of the overall Whatfix product portfolio and the competitive landscape

Understand and study Whatfix deployments across industries and come up with industry best practices and use cases based on our current deployments.

Self-driven interest to learn more about customer's business, digital transformation trends in their industry, and presenting a thought leadership on Whatfix solving their pain points

Understand the multitude of enterprise software trends and technologies in the marketplace and how they create an opportunity for a DAP platform

Partner with the Account Executives during (business) discovery calls and prepare / deliver presentations and product demonstrations explaining Whatfix products to prospects and customers

Successfully manage and execute on-site or remote solution demonstrations with the assistance of Account Executives Responsible for representing the product to customers and at field events such as conferences, seminars, etc.

Evangelize Whatfix products to prospects, customers, and partners via presentations and product demos.

Respond to functional and technical elements of RFIs / RFPs with the assistance of Account Executives and Technical Sales Engineers.

Convey feature input and customer requirements to Product Management teams

Partnering with sales executives to plan, prepare, and execute strategic deals in complex sales cycles including Discovery Calls, Value Assessment calls, and more.

Respond to objections during solution presentations and articulate the value and return on investment delivered

Liaise with the Engineering, Product, Marketing, and Sales teams to provide consultative product expertise for all customer needs

Effectively communicate & build confidence with customers across teams (Engineering, Product, Marketing, and Sales)

Qualifications :

8+ years Technical Pre-Sales / Sales Engineering / Solutions Consulting experience

Ability to study existing deployments across industries like BFSI, Technology, Healthcare, Automotive, FMCG and to communicate the use cases and results to new prospects from these industries.

Background in understanding existing deployments across applications like ERP (SAP, Oracle), CRM (Salesforce, Microsoft), HR (Workday, Oracle, SAP) and communicating the use cases and results to new prospects looking to deploy Whatfix on these platforms

Experience as Solutions Consultant at an Application Software Company catering to industries relevant to Whatfix : BFSI, Healthcare, Technology, FMCG, etc.

Consultative selling experience; listening to customer needs and shaping a shared vision for a solution

Ability to creatively explain and present complex concepts in an easy to understand the manner

Understanding of high-performance software and Enterprise SaaS

Excellent written and verbal communication skills to communicate professionally

Self-motivated with strong interpersonal and problem-solving skills

Ability to work well in a highly dynamic team environment focussed on providing above industry standard customer service.

Ability to travel to on-site meetings; up to 50% travel.

Work timings for this role is APAC time zone

Note :

At Whatfix, we thrive on the power of collaboration, innovation, and human connection. We strongly believe that working together in our office (five days a week) fosters open communication, builds a sense of community, and fuels innovation. This ensures open communication, strengthens our sense of community, and enables us to achieve our collective goals effectively.

At Whatfix, we deeply value collaboration, innovation, and human connection. We believe that being together in the office five days a week fosters open communication, strengthens our sense of community, and accelerates innovation—ultimately helping us achieve our goals more effectively.

At the same time, we recognize the importance of flexibility in balancing personal and professional priorities. To support this, we offer the option to work from home up to two days per month.

In any situation that requires additional flexibility, we’re open to considering exceptions on a case-by-case basis to ensure you’re supported in managing both work and life seamlessly.

We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust is the foundation; and Do it as you own it.