Center of Excellence Director

Job Title : Manager- Shared Service Center (SSC)

Location : Pune, India

Function : Shared Service Operations - Sales Support, Finance, Product Development

Reports To : Head- Digital Transformation BGEU

1. Job Purpose :

The Manager- Shared Service Center (SSC) is responsible for establishing, leading, and ensuring the effective functioning of the SSC in Pune, India. The role oversees service delivery in sales support, finance, and product development for European operations, ensuring operational excellence, process standardization, and high client satisfaction. The position partners closely with the Head of Digital Transformation to align SSC objectives with overall business goals and drive continuous improvement initiatives across all service domains.

2. Key Responsibilities (Main Activities) :

• Establish and manage the SSC, including team hiring, training, and performance management.
• Collaborate with the Head of Digital Transformation to align SSC activities with corporate strategy and transformation goals.
• Standardize processes, implement efficient workflows, and manage change initiatives effectively.
• Monitor and report on key performance indicators (KPIs) to ensure service quality and target achievement.
• Drive continuous improvement and innovation to enhance service efficiency and customer satisfaction.
• Maintain strong relationships with European business partners, ensuring effective communication and understanding of business needs.
• Oversee sales support operations, ensuring timely and quality assistance to European teams.
• Manage finance operations including accounts receivable / payable and financial reporting.
• Coordinate with product development teams to deliver design and simulation support for ongoing projects.

3. Qualifications & Experience Requirements :

MBA preferred.

Experience : More than Seven years in managing a Shared Service Centre or equivalent setup, with at least three plus years in a leadership role. Prior experience in the automotive industry or global service operations or GCC is highly desirable.

4. Functional / Technical Skills :

5. Essential Competencies :