Solutions Architect - SRE / Devops

Rakuten Indiabangalore, karnataka, in

1 day ago

Job description

We are seeking a highly skilled and experienced Solutions Lead for our Observability domain. In this critical role, you will be responsible for designing, implementing, and optimizing our comprehensive observability solutions for our end customers. You will also be responsible for training and making them realise the value of using SixthSense.

What You'll Do :

Customer Solution Design & Architecture : Lead technical discovery sessions with prospective and existing customers to understand their unique observability challenges and requirements. Design tailored observability solutions leveraging the full capabilities of SixthSense.
Lead Solution Implementation Strategy for Customers : Develop and guide the implementation strategy for SixthSense at customer sites, ensuring successful deployment, integration with existing systems, and optimal configuration.
Product Value Realization & Training : Conduct comprehensive product demonstrations, workshops, and training sessions for customers, enabling them to effectively utilize SixthSense and realize its full value.
Customer & Sales Team Technical Advisor : Act as the primary technical bridge between our customers / sales team and our internal engineering, product, and operations teams. Translate customer needs into technical requirements and provide expert pre-sales and post-sales technical support.
Technical Documentation & Best Practices : Create comprehensive, customer-facing documentation, playbooks, and best practice guides for SixthSense solutions, processes, and integrations. Contribute to internal knowledge sharing and training initiatives for sales and support teams.
Reporting & Analytics : Prepare detailed reports on customer solution performance, adoption metrics, and value realization to inform both internal stakeholders and customers.
Thought Leadership : Stay abreast of industry trends in observability, SRE, and cloud technologies, sharing insights with customers and internal teams.

Exp : 6 Years - 10 Years

What You'll Bring :

Experience in a hands-on technical role such as Site Reliability Engineer (SRE), Cloud Operations Engineer, DevOps Engineer, or a similar capacity with a strong focus on system reliability and performance.

Proven hands-on experience implementing and managing at least one major observability solution.

Deep understanding of observability principles (metrics, logs, traces, events) and their application in distributed systems.

Strong proficiency in at least one major cloud platform (AWS, Azure, GCP) with practical experience in deploying and managing cloud-native applications.

Solid understanding of microservices architectures, containerization (Docker, Kubernetes), and serverless technologies.

Experience with scripting and automation using languages like Python, Go, Bash, or similar.

Familiarity with Infrastructure as Code (IaC) tools like Terraform, CloudFormation, Ansible.

Excellent problem-solving skills and the ability to diagnose complex technical issues across various layers of the stack.

Strong, polished communication and presentation skills with the ability to effectively engage with technical and non-technical audiences, explain complex concepts clearly, and build strong customer relationships.

A proactive, customer-centric, and results-oriented mindset with a passion for driving customer success and continuous improvement.

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Solution Architect • bangalore, karnataka, in