Customer Support Associate

About the Role

The Customer Support Associate is responsible for providing exceptional customer service by addressing customer inquiries, resolving issues and ensuring customer satisfaction. This role involves effective communication, problem-solving, and maintaining a positive customer experience. The Customer Support Associate works closely with the customer support team to meet service level agreements and uphold the company's reputation for excellent customer support.

Location Andheri (Marol), Mumbai

Roles and Responsibilities

Customer Assistance :

• Respond promptly to customer inquiries via various channels such as phone, email, live chat, or social media.
• Provide accurate and detailed information about products, services, policies, and procedures.
• Assist customers in troubleshooting and resolving customer’s issues with products or services.
• Ensure customer requests, concerns, and complaints are handled professionally and promptly.
• Follow up with customers to ensure their issues have been resolved to their satisfaction.

Problem Resolution :

Customer Satisfaction :

Communication and Teamwork :

Documentation and Reporting :

Requirements