Salesforce Consultant

Shift-Rotational shift

Handle user management – creation, deactivation, role assignment, and permission management.

 Troubleshoot and resolve issues related to standard and custom objects, workflows, validation rules, reports, and dashboards .

 Respond to tickets, incidents, and service requests within agreed SLAs .

 Perform data management activities – data import / export, deduplication, mass updates using tools like Data Loader.

 Monitor integrations with other applications and coordinate with technical teams in case of failures.

 Assist with configuration changes (page layouts, profiles, flows, process builder, approval processes, etc.).

 Collaborate with Salesforce developers, admins, and business stakeholders to escalate and resolve complex issues.

 Generate reports and dashboards for business stakeholders as per requirements.

 Stay updated on Salesforce releases and provide recommendations for leveraging new features.

 Maintain documentation for support processes, configurations, and knowledge base articles

Develop and customize Salesforce applications using Apex, LWC, Visualforce, and SOQL.