Analyst, Financial Operations

What will you get to work on?

You will have to work on issues / queries raised by Merchants, Customers or Banks in relation to Settlement, Refunds, Transactions, Payments etc. You will have to deal with different Banks for quick resolution of issues.

Key Responsibilities :

Dealing with banks for refunds and settlement issues.

Need to closely work with the Finance team for recon and other issues.

Solving tickets / queries raised by merchants, customer’s or banks.

Have good knowledge of products to resolve any customer, merchant or bank issues.

Review the open tickets assigned on FreshDesk and reply to queries related to the tickets.

Reconcile transactions and refunds with the partner banks.

Work with the Tech team for fixing refund and settlement issues.

Dealing with other teams specially Support / Sales for resolution of queries.

Handling things which impact inflow and outflow of funds at transaction level.

Complete tasks considering SLAs and preparation of various reports on weekly and monthly basis

What do we expect from you?

Bachelor’s degree.

Good communication and writing skills.

Good analytical skills.

MS Office knowledge is mandatory

Reconciliation Experience is must.