Support Engineer (SQL, )

Our NielsenIQ Technology teams are working on our new Connect platform a unified global open data ecosystem powered by Microsoft Azure. Our clients around the world rely on NielsenIQs data and insights to innovate and grow.

As a  Technical Support Engineer   youll be part of a team of smart highly skilled technologists who are passionate about learning and prototyping cutting-edge technologies. Our team is co-located and agile with central technology hubs in Chicago Madrid Israel Toronto and Chennai.

Job Description

• Full Time Hybrid twice a week at the office
• Provide enterprise level technical external and internal support to our customers and prospects via a support ticketing system and within SLAs
• Research diagnose troubleshoot and identify solutions to resolve customer technical issues
• Collaborate internally and support the technical onboarding of new customers including users set-ups configurations etc
• Monitoring & validating data automated processes
• Document knowledge and help educate colleagues and teammates on technical cases
• Keep current with product knowledge and latest features and functionality

Qualifications :

Nice to have :

Additional Information :

Our Benefits

About NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

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Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the  Work :

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Employment Type : Full-time

Key Skills

Ruby,Mac Os,Computer Networking,Windows,TCP,Customer Support,Linux,Shell Scripting,VPN,Dns,Technical Support,Troubleshooting

Experience : years

Vacancy : 1