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Executive - Returns

Executive - Returns

ConfidentialIndia, Bhiwandi
14 hours ago
Job description

About Zouk

Zouk is a proudly Indian, 100% vegan lifestyle brand that blends modern functionality with

traditional aesthetics. With thousands of happy customers and growing rapidly, we are

committed to ensuring a smooth and customer-friendly returns experience as part of our

D2C journey.

Role Overview

We are looking for an Executive – Returns to handle the day-to-day operations of customer

returns and exchanges. The role involves coordinating with customers, logistics partners,

and internal teams to ensure quick resolution, accurate tracking, and an excellent post-

purchase experience.

Key Responsibilities

  • Process and manage return and exchange requests raised by customers / marketplace.
  • Coordinate with courier / logistics partners to arrange return pickups and monitor
  • status.
  • Verify and inspect returned products as per company guidelines and within TAT.
  • Maintain accurate records of returns, refunds, and replacements in system / ERP.
  • Work closely with the warehouse and quality team to process returned goods.
  • Assist in preparing daily / weekly reports on returns volume, reasons, and resolutions.
  • Support the customer service team in handling return-related escalations.
  • Highlight recurring issues or return trends to the Returns Manager.

Qualifications & Skills

  • Graduate in any stream (Operations, Commerce, Supply Chain preferred).
  • 1–2 years of experience in e-commerce operations, returns management, or customer support
  • Good communication skills – written and verbal.
  • Basic proficiency in MS Excel / Google Sheets.
  • Problem-solving attitude and ability to work in a fast-paced environment.
  • Attention to detail and customer-first approach.

    • What We Offer

  • Exposure to end-to-end D2C operations in a fast-growing brand.
  • Opportunity to grow within the operations and supply chain function.
  • Collaborative and supportive team culture.
  • Competitive compensation and employee discounts on Zouk products.

    • Skills Required

    Ms Excel, Erp, google sheets

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