Technical Account LeadQuantiphi • Thiruvananthapuram, Republic Of India, IN
Technical Account Lead
Quantiphi • Thiruvananthapuram, Republic Of India, IN
12 days ago
Job descriptionGCP Core Platform Services (Compute, Storage, Networking, IAM) GCP Core Data Services (BigQuery, Dataflow, Pub / Sub, Cloud SQL, Dataproc, Looker) DevOps & Automation (Terraform, Cloud Build, CI / CD Pipelines) Serve as the primary customer interface for GCP managed services covering both platform and data operations. Conduct regular governance meetings (weekly / monthly / quarterly) to review service performance, SLA compliance, and improvement initiatives. Manage escalations effectively, ensuring transparent and timely communication with stakeholders. Build and maintain strong, trusted relationships with customer technical and business teams. Ensure service delivery aligns with contractual commitments and customer business needs. Oversee day-to-day operations of GCP platform services (Compute Engine, GKE, Cloud Functions, IAM, Networking, etc.) and data services (BigQuery, Dataflow, Pub / Sub, Cloud SQL, Dataproc, Looker, etc.). Govern managed services across incident, problem, change, and release management processes in alignment with ITIL standards. Monitor key performance metrics (SLA, MTTR, incident trends) and drive proactive improvement actions. Ensure compliance with security, governance, and FinOps practices within GCP environments. Collaborate with L2 / L3 GCP engineers, architects, and platform teams to ensure stable, optimized, and secure operations. Ensure that all the projects are audit compliant ready to meet the internal and external audits expectations. Manage engagement financials including service cost tracking & invoicing, consumption & usage optimization, and billing validation. Support contract review & renewals, scope alignment & expansions of managed services cost with business growth. Drive FinOps initiatives for cost visibility and optimization across GCP services. Identify automation and modernization opportunities within GCP operations (e.G., Cloud Deploy, Terraform, Operations Suite). Lead service improvement plans (SIPs) and coordinate with engineering teams for implementation. Drive innovation initiatives - e.G., adopting new GCP services, enhancing observability, or improving CI / CD efficiency. Coordinate service delivery across onshore / offshore teams, ensuring continuous coverage and operational excellence. Mentor and guide GCP platform and data engineers on delivery priorities and customer expectations. Foster a culture of proactive problem-solving, technical innovation, and accountability.
Role Overview :
The Engagement Manager - GCP Cloud Platform & Data is responsible for overseeing the end-to-end delivery, governance, and customer engagement for Google Cloud Platform (GCP) managed services. This includes platform operations, data infrastructure management, and service excellence. The role ensures customer satisfaction, SLA compliance, and continuous improvement through proactive service management and strategic alignment with business objectives.
Required Skills & Experience
- Excellent communication, interpersonal and managerial skills
- Must be open to work in a 24x7 model, to support global customers across time zones.
Expertise in :
Key Responsibilities
1. Customer Engagement & Governance
2. Service Delivery Oversight
3. Financial and Contract Management
4. Continuous Improvement & Transformation
5. Team Leadership & Coordination
Create a job alert for this search
Technical Lead • Thiruvananthapuram, Republic Of India, IN
Related jobs
Technical Lead
Mphasis • Kollam, IN
Looking for Senior Ingenium Developer with 10+ years' experience and following skills.Experience in Mainframe O / S and Development using COBOL programming language & JCL.
Experience in development an...Show more
Last updated: 6 days ago • Promoted
Account Manager - Global AI Powered Tech Talent Startup
SkillsCapital • Kollam, IN
Are you great at building relationships, solving client problems, and keeping things moving without dropping the ball? Do you thrive in a culture where ownership, accountability, and delivering res...Show more
Last updated: 4 days ago • Promoted
Technical Solutions Manager
Lumileds • Kollam, IN
Lumileds International is a global leader in LED technology, innovation, and solutions for the automotive, display, illumination, mobile, and other markets where light sources are essential.Our app...Show more
Last updated: 2 days ago • Promoted
Key Accounts Lead - Business Development
Kotak Alternate Asset Managers Limited • kollam, kerala, in
The person will be responsible for driving sales, onboarding partners, address service queries and training sales team of distributors for South & East Zone, for AIFs based out of Bangalore.Liaison...Show more
Last updated: 7 hours ago • Promoted • New!
Technical Lead
People Prime Worldwide • Thiruvananthapuram, IN
Our client is a French multinational information technology (IT) services and consulting company, headquartered in Paris, France.
Founded in 1967, It has been a leader in business transformation for...Show more
Last updated: 30+ days ago • Promoted
APAC AWS Alliance Lead
SoftwareOne • Thiruvananthapuram, IN
Ready to build something from the ground up?.Passionate about driving strategic partnerships with AWS across APAC?.Thrive in fast-paced, cross-cultural environments where ambiguity is the norm?.AWS...Show more
Last updated: 18 days ago • Promoted
Lead Development Specialist
Scrut Automation • Thiruvananthapuram, IN
Job Title : Lead Development Specialist.Governance, Risk, and Compliance (GRC).Our mission is to help modern enterprises move beyond simple checklists to build a security-first culture.We provide a ...Show more
Last updated: 4 days ago • Promoted
Enterprise Account Executive (US Shift)
OrbitShift.AI • Thiruvananthapuram, IN
Must be comfortable working late hours, as the main geography is US.OrbitShift is an AI-led SaaS Product transforming enterprise consultative technology sales.
With a top-notch team of leaders from ...Show more
Last updated: 30+ days ago • Promoted
Lead Generation Specialist
Loyyal • Thiruvananthapuram, IN
Loyyal is a leader in loyalty and payments innovation, offering an advanced Enterprise SaaS Suite powered by patented blockchain technology.
Our platform helps loyalty programs enhance customer enga...Show more
Last updated: 4 days ago • Promoted
Technical Lead - Gen AI
Aceolution • Thiruvananthapuram, IN
Freelance Remote Opportunity : Tech Lead – GenAI Code Initiatives.Tech Lead / Senior Software Engineer.AI-driven code generation systems.
Write, evaluate, and refine complex code solutions.This is a ...Show more
Last updated: 30+ days ago • Promoted
Key Account Manager
CloudEagle.ai • Thiruvananthapuram, IN
CloudEagle helps finance, operations & IT teams save on software spend and helps streamline the renewal and buying process.
We have helped several companies like Iceye, Wefunder, Armory save 10-30% ...Show more
Last updated: 1 day ago • Promoted
Account Executive
Shipday • Thiruvananthapuram, IN
At Shipday, we are arming the rebels in local delivery space.Shipday's mission is to democratize access to easy, affordable local delivery solutions for small businesses all over the world.Shipday ...Show more
Last updated: 4 days ago • Promoted
Technical Lead
INFIGER - GRATASTE • Thiruvananthapuram, IN
We are building a technology-driven consumer platform focused on improving everyday lifestyle experiences through structured systems, smart operations, and seamless digital interaction.Our mission ...Show more
Last updated: 11 hours ago • Promoted • New!
Technology Lead
WPP • Thiruvananthapuram, IN
WPP OPEN is WPP's proprietary, AI-powered operating system designed to connect our people, data, and technology to deliver integrated, creative, and effective solutions for our clients.It is a stra...Show more
Last updated: 30+ days ago • Promoted
Account Manager
Randstad Enterprise • Kollam, IN
Our team is a group of talented and dedicated professionals who are passionate about our work and committed to delivering exceptional results.
We are a close-knit group that values collaboration, op...Show more
Last updated: 4 days ago • Promoted
Account Executive (US region)
Docsumo • Kollam, IN
Our platform enables organizations to extract actionable data from documents such as.Sequoia, Fifth Wall, Common Ocean, Barclays, Techstars, and Better Capital.
Docsumo’s enterprise customer base in...Show more
Last updated: 4 days ago • Promoted
Technical Product Manager - Ad Tech
Huxley • Kollam, IN
We are a global team managing advanced advertising technology platforms that support large-scale digital marketing operations.
Our organization spans multiple countries and focuses on delivering dat...Show more
Last updated: 4 days ago • Promoted
.NET Technical Lead
thinkbridge • kollam, kerala, in
We are seeking a highly skilled and experienced.NET Technical Lead with 8+ years of experience to oversee the design, development, and deployment of enterprise-grade applications using.NET, React o...Show more
Last updated: 7 days ago • Promoted