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Front Office - Executive with BLK Max Hospital
ConfidentialDelhi NCR8 days ago
Job descriptionHandle all front desk operations including Admission, Discharge, PHP, and OPD processes Manage appointment bookings, rescheduling, and cancellations efficiently Perform accurate and timely registration and billing Share information transparently with patients and attendants on charges, discounts, and procedures Counsel patients and families when required on process or financial matters Maintain accurate and complete data entry in the Hospital Information System (HIS) Ensure timely delivery of reports and documentation to patients Handle TPA (Third Party Administrator) queries, approvals, and resolve discrepancies Submit daily cash / cheque / credit collection and documentation to finance with scroll Adhere to corporate / credit / cash billing and discount protocols Follow all front office SOPs and operational manuals Utilize hospital software and tools effectively Maintain awareness of hospital Disaster Management Programme (DMP) Comply with environmental, occupational safety, and patient safety policies Monitor and report any revenue leakage or pilferage concerns Maintain professional grooming, punctuality, and adherence to hospital code of conduct Actively participate in training sessions and complete mandatory certifications Ensure strict adherence to cash handling and financial protocols Graduate in any discipline Must have prior experience in a hospital or diagnostic center front office operations Good communication, interpersonal, and customer handling skills Familiarity with HIS or similar hospital systems preferred Willingness to work in rotational shifts, including weekends
Roles and Responsibilities
Front Office Patient Experience
- Improve overall patient experience, focusing on high IMRB (customer satisfaction) scores
- Ensure professional, courteous interaction with patients and attendants
- Promptly resolve patient complaints and service issues
- Maintain appropriate decorum and patient-centric communication at all times
Internal Administration
Service Culture
Skilling & Training
Compliance & Internal Controls
Preferred Candidate Profile
Skills Required
Customer Service, appointment scheduling, Billing Management, Medical Terminology, Data Entry
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Front Office Executive • Delhi NCR