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Hiring For WFx Coordinator - 24/7 shifts
Hiring For WFx Coordinator - 24/7 shiftsConfidential • Hyderabad / Secunderabad, Telangana
Hiring For WFx Coordinator - 24 / 7 shifts

Hiring For WFx Coordinator - 24 / 7 shifts

Confidential • Hyderabad / Secunderabad, Telangana
18 days ago
Job description

Key Responsibilities :

Employee Onboarding & Orientation

  • Capture all necessary information when recording an incident and communicating with employees
  • Assess the needs of new hires and develop onboarding plans to meet requirements
  • Orient new employees to company policies, procedures, and culture
  • Ensure new hires have all necessary tools, equipment, and resources for their roles
  • Develop and facilitate onboarding activities, including team-building, job training, and orientation
  • Establish and maintain relationships with new hires to ensure a smooth organizational transition

Onboarding Process Management

  • Manage the onboarding process end-to-end, including scheduling, tracking, and reporting
  • Prepare and present onboarding reports to senior management
  • Train new hires on timesheet submission and respective tools within 24-48 hours of joining
  • Monitor and assess the progress of new hires to ensure satisfactory performance
  • Provide feedback and guidance to new hires regarding performance and development opportunities
  • Documentation & Process Improvement

  • Develop and maintain onboarding materials such as job descriptions, employee handbooks, and other relevant documents
  • Manage employee records and data according to corporate policies
  • Develop and update onboarding procedures and processes
  • Liaise with other departments to ensure new hires have necessary support and resources
  • Identify areas for improvement and provide feedback for process and policy changes
  • Monitor and report on onboarding expenses and progress against budget
  • Requirements :

  • Excellent communication skills, including active listening
  • Critical thinking with the ability to multi-task, prioritize, and manage time effectively
  • Comfortable working rotational shifts, including night shifts aligned with US-based clients
  • Energetic and able to handle emails, chats, and phone calls efficiently
  • High attention to detail and consistent follow-through
  • Ability to work in a fast-paced team environment and adapt quickly to changes
  • High levels of integrity and discretion in handling confidential information
  • Familiarity with internet browsers (Firefox / IE) and email clients (Outlook / Gmail)
  • 3-5 years of experience as an Onboarding Specialist or in a call center environment; experience with US-based clients preferred
  • Preferred Qualifications :

  • Certifications : ITIL, SHRM, or equivalent
  • System knowledge : ADP, ATS, Freshworks Suite, Zendesk, Service Cloud, or other ticketing systems
  • Any graduate with experience in HR, Customer Service, or Technical Support, preferably handling US clients
  • Skills Required

    Employee Onboarding, Orientation, Training, Process Improvement, Documentation

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    Hiring Coordinator • Hyderabad / Secunderabad, Telangana

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