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Staff Business Systems Analyst
ConfidentialBengaluru / Bangalore8 days ago
Job description8+ years of experience working in a support organization preferably Biotech, Life Sciences, or related industry including corporate and field staff Extensive CRM experience, preferably Zuora Knowledge with subscription systems Understands best-in-class support and best practices Experience working with CRM and ERP, preferably SFDC and SAP Strong analytical, written and verbal communication skills. Ability to position initiatives, decisions, and outcomes to diverse audiences. Ability to collaborate and communicate across all levels of the organization and effectively balance commercial and operational needs Ability to handle multiple tasks, embrace change, and innovate in a fast-past environment Ability to effectively lead, plan and execute on plans for process improvement Hands-on experience with Zuora, SFDC and SAP JIRA / Confluence knowledge and ServiceNow
Responsibilities :
- Applies advanced wide-ranging experience and professional knowledge to provide solutions in creative and effective ways.
- Directs the application of existing principles and guides development of new policies and ideas. Understands the interrelationships of different disciplines.
- Works on complex assignments where problem solving requires in-depth evaluation of varying factors and practices / procedures must be determined.
- Enhances internal and external working relationships and networks with key contacts outside area of expertise.
- Adapts style to differing audiences and frequently advises others on complex matters that relate to the wider business and require persuasion.
- May train and mentor junior level staff.
Experience :
Preferred experience :
Experience / Education
Typically requires a minimum of 5 years of related experience with a bachelor s degree in Computer Science, Information Science or Engineering.
Skills Required
Sql, Data Analysis, Business Process, Requirements Gathering, System Integration
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System Analyst • Bengaluru / Bangalore