Vice President, Human Resource Outsourcing (HRO) Operations

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE : G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Vice President, Human Resource Outsourcing (HRO) Operations!

In this role, you will be responsible for overall HRO operations. Focus on continuous process improvements and adaptive changes. Develop and manage effective working relationship in the organization and actively collaborate with all clients.

Responsibilities

Be hands on, to ensure delivery per customer expectation along with meeting defined SLA ensure customer satisfaction. Noise free operation in a critical result

Assess actual performance against standards to resolve whether the team is on target to reach goals and take corrective actions as vital.

Constantly work to find the opportunities to drive value beyond SLA’s and contractual terms – hence be able to drive value share and Transformation opportunity.

Strategic thinking and leadership experience with an emphasis on relationship management and communication at all levels within an organization. Facilitate and coordinate multiple deadlines, create cohesive teams, and respond quickly to management requests.

Review delivery of payroll processing service, ensuring the operational aspects of payroll processing and associated activities are accurate and delivered within appropriate timeframes and comply with relevant legislation.

Build and manage multi-disciplinary functions (process & technology) that can successfully operationalize the end-to-end engagement lifecycle of the Finance and Accounting operations.

Strong understanding and proven abilities of executing Global Payroll industry standards and market landscape that will determine the value proposition and competitive advantage for the shared service hub.

Actively work with other leaders and internal team members in identifying and implementing the process standardization, simplification and automation opportunities, and act as a mentor / support for the teams.

Coach, mentor, train and coordinate the activities of the team.

Manage the application and monitoring of the Hub’s methodology framework, principles, and delegations.

Understand the use of data to give insights to the business. Be able to make decisions using data.

A reasonable level of excel usage is necessary.

Leadership is key skills require to deliver HRO objectives.

Strong people management.

Qualifications we seek in you!

Minimum Qualifications

Master’s with relevant years of experience

Preferred Qualifications / Skills

Experience in operation in an outsourced environment of HRO domain and in-depth end to end process knowledge.

Ability to lead and build teams and built multiple internal partners.

Ability to build client partnership and work in cross functional teams, especially with relationship and sales team.

Ability to work in ambiguous environment.

Quality – Lean and six sigma knowledge and quality driven person

Must demonstratea high level of self-motivation, energy and flexibility.

Ability to handle multifaceted volumes of workloads and to reach targets and deadlines on a timelybasis.

Innovative and always looking for continuous improvement in order to develop successionplan for staff.

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters : Up. Let’s build tomorrow together.