We’re Hiring : Offshore Delivery Manager – Tech Ops Group Lead
Location : Hyderabad | Domain : Reporting & Data Operations
Experience : 10+ years | Leadership in Tech Ops Delivery
We’re looking for a Tech Ops Group Lead to anchor and scale offshore delivery across reporting, data operations, and field alerting systems. This is a senior leadership role for someone who thrives in structured, SLA-driven environments and brings a strong delivery mindset to complex, multi-stream operations.
What You’ll Own
End-to-end delivery across Power BI reporting, Databricks pipelines, and field alert systems
Governance of SLA adherence, quality control, and operational efficiency across workstreams
Stakeholder engagement, escalation management, and delivery assurance
Team leadership across data engineers, analysts, and ops specialists
Continuous improvement through automation, documentation, and process standardization
Key Tech Stack & Domains
Power BI : report refreshes, publishing workflows, workspace governance
Databricks : job orchestration, data transformation, failure recovery
Field Alerts : rule-based & ML-driven alerting pipelines integrated with CRM systems
Bonus : exposure to data mastering / stewardship (HCP / HCO, product, territory data)
What You Bring
10+ years of experience with 3–5 years in delivery leadership roles
Strong command of reporting and data ops in pharma / life sciences domain
Proven ability to manage multi-skilled teams and offshore delivery governance
Familiarity with Agile / DevOps practices and CRM-integrated alerting systems (e.g., Veeva, Salesforce)
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Manager Ops • Ajmer, Rajasthan, India