Senior Software Engineer (Fullstack)

Job Description

What you will do :

The Zendesk Core Services Packaging and Consumption team is looking for a Senior Software Engineer with a strong command of Ruby and past experience developing on the Rails framework to join them on their journey to make the Zendesk purchasing and usage reporting experience, one of the business' most crucial and fundamental aspects, more consistent and intuitive. Your responsibilities will include :

Collaborating with product management, and engineers to design beautifully simple solutions to complicated problems. You will be relied on from concept through development, QA, staging, and production deployment.

Ensuring delivery on commitments. It is your responsibility to ensure code quality, debug code, and seek guidance to unblock tasks pending.

Following best practices in all our frameworks and tools.

Championing best practices and proper test coverage. We ship code frequently and fast, but stability and reliability must never be compromised.

Actively participate in code reviews and design discussions

Partner across all areas of the SDLC, including requirements gathering, and building services and solutions.

Work across teams and organization boundaries to standardize and integrate services, new libraries, tools, and workflows

What you bring to the role :

4+ years of relevant experience in Ruby

3+ years of experience with JavaScript, React

Experience with JavaScript build infrastructure / tooling (Webpack, Node.js)

Experience with databases like MySQL and / or DynamoDB

Experience with CI / CD and delivery systems (Github Actions, Travis, Jenkins)

Knowledge of API design and distributed systems

Experience using Datadog or other log aggregation tools

Customer-first mentality when dealing with service incident management, data analysis, and root-cause analysis

A hunger for learning new technologies and an eagerness to grow your knowledge and capabilities

A team-first collaborative attitude that thrives in a fast-moving agile development environment

Excellent written and verbal communication skills

Bonus Skills :

Experience working on SaaS-based products

Experience with AWS stack (ie. Aurora RDS)

Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.

Hybrid : In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.