Key Responsibilities :
- Manage product listings and digital content across online platforms, ensuring accuracy and brand consistency.
- Support and respond to customer queries, providing guidance and information related to product listings and page content.
- Act as a primary liaison between internal sales teams, external customers, and cross-functional teams.
- Participate in account team calls, customer conference calls, and provide support for account management activities.
- Develop and maintain relationships with internal and external stakeholders to meet customer requirements effectively.
- Proactively identify and resolve listing errors, ensuring compliance with platform and brand guidelines.
- Implement enhanced content and branding elements to improve user engagement.
- Monitor customer pages for performance and generate regular reporting on key metrics.
- Apply judgment to make decisions or resolve issues within defined options or standard protocols.
- Collaborate with cross-functional teams to improve purchase experience and online quality.
Skills Required
Catalog Management, Content Management, Stakeholder Management, Microsoft 365, Account Management, Online Sales