Manager, Product Operations - PM

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Product Operations - PM

Overview

Our mission is to make payments convenient, fast, and secure through technology. That’s why we developed and operate the Mastercard Digital Enablement Service (MDES), powering mobile payments like Apple Pay, Google Pay, and Samsung Pay, as well as secure, tokenized payments for eCommerce wallets and merchants worldwide.

MDES processes billions of transactions every month and continues to scale as digital payments expand globally. To support this growth, we are making our services more reliable, resilient, and serviceable, while meeting regulatory and customer demands worldwide.

As a Product Operations PM, you will play a critical role in keeping this platform strong. You’ll work closely with Product, Engineering, Ops, Support, Site Reliability Engineering (SRE), BizOps, and customer-facing teams to ensure operational excellence from Product POV. You will stay on top of incidents, drive proactive reporting and insights, and help steer the platform toward ever-higher levels of stability, quality, and customer trust.

Responsibilities

Customer Engagement & Platform Health

• Act as the operational and customer voice of the product , staying close to live incidents and broader platform issues, ensuring timely resolution and accountability, and engaging directly with customers and Support teams to capture feedback, address pain points, and ensure clear, empathetic communication.
• Lead the business side of communications for both incidents and platform stability, partnering with teams to ensure updates are timely, transparent, and customer-centric.
• Analyze recurring tickets, problems, and trends with Support, turning insights into backlog items and long-term fixes.
• Engage directly with customers when needed, gathering feedback and representing platform health, resiliency, and serviceability priorities.

Insights & Data-Driven Decisions

Reliability, Quality & Resiliency

Operational Excellence & Continuous Improvement

You should apply if :

It would also be great if :

Our teams and values

Why Join Us?

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must :

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.