Area Service Manager

Position Title –Area Service Manager

Location –Ernakulam (Will be accountable for North Kerala based at Ernakulam )

Total Experience - 8 to 16 Years

Qualification – Minimum BE / B Tech ( BE / B Tech should be full time is compulsory & Diploma & Distance learning will be not considered)

Reporting to Regional Service Manager

Direct Reporting - Yes (Approx-8 to 10 On Roll & Off Roll employees)

Languages Known- English, Malayalam (Compulsory)

Industry- Consumer Durable / FMCD (Preferably from small appliances)

Key Responsibilities : -

ASC Monthly warranty payment monitoring and submission to HO & Commercial.

Periodic visits to Service partners for Audit of process adherence, Education on process changes, new product information, etc.

Management of customer issues and provide timely responses to customer feedback.

Ability to work with multiple stakeholders and Third parties.

Strong analytical and problem-solving abilities.

Direct Interaction with customers.

Manpower availability as per workload and allocation the resources for an effective service delivery.

Expanding Service channel as per sales plan & and executing process to ensure services rendered conform to company policy and standards.

Proactively monitor and maintain optimum inventory level and distribution of spare parts.

Improve service channel staff’s technical & and customer handling skills through continuous education.

Competencies : -

Critical thinking and problem-solving skills

High tolerance / evolved ability to lead and manage ambiguous situations

Excellent relationship skills

Superior verbal, written, facility, and presentation skills.

Collaboration and team leadership abilities

Effective time management skills

Remarks-

A) Looking for a stable candidate (Frequent Job Changes will not be considered)

B) Looking for candidates from Ernakulam or ready to relocate to Ernakulam

C) Team Handling experience is a must

D) Exposure to handling Authorized Service Center is compulsory

E) Exposure to handling high volume is compulsory

F) Working knowledge of Excel and SAP is an added advantage

G) Travelling for 10 to 12 Days in Month.