Appglide - Network Operations Center Support Engineer - VoIP

Job Summary :

We are seeking a skilled and proactive NOC Engineer to join our Network Operations Center team.

The ideal candidate will have hands-on experience with Asterisk, VoIP, Linux systems, and networking, along with a strong understanding of SIP and telephony protocols.

This role requires a problem-solver with a collaborative mindset and a passion for optimizing system Responsibilities :

• Understand and maintain the architecture and integration of telephony services.
• Operate and expand SIP proxies (e.g., Kamailio / OpenSIPS).
• Design and implement feature enhancements in telephony platforms.
• Provide Level 3 technical support, including advanced troubleshooting and triage.
• Monitor telephony traffic for performance issues and anomalies.
• Respond promptly to system alerts to maintain high availability and reliability.
• Build and maintain QA, monitoring, alerting, and logging tools.
• Collaborate with internal teams on system maintenance and Skills :
• Minimum 5 years of hands-on experience with Asterisk, VoIP, and networking.
• Proficient in Linux distributions such as Ubuntu, CentOS, or Debian.
• Strong understanding of TCP / IP, SIP, NAT, PAT, and firewall configurations.
• Experience with package management tools (e.g., yum, apt).
• Proficiency in scripting languages : Bash, Perl, PHP, Python.
• Experience working with MySQL and MongoDB databases.
• Familiarity with Asterisk AGI, AMI, ARI, and IPPBX / EPABX to Have Skills :
• Over 5 years of experience in a relevant telecom / VoIP domain.
• Hands-on experience with VoIP gateways / SBCs like OpenSIPS and Kamailio.
• Familiarity with telephony monitoring, alerting, and logging tools.
• Understanding of call routing, rating, and billing systems.
• Knowledge of open-source telecom technologies and AI / ML applications.
• Experience developing and deploying custom PBX solutions

(ref : hirist.tech)