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Quality Analyst [Urgent]

TPMumbai, Maharashtra, India

2 days ago

Job description

We are actively hiring for #QualityAnalyst!!!

Note :

Candidates only from BPO sector with international Banking experience please apply for the below position

Location- #Malad, Mumbai

Shift- Rotational Shifts (including #nightshifts with 5 days working and 2 rotational week offs).

#Immediate joiners preferred

Skills Required-

Conduct #qualityaudits, #callmonitoring #feedback sessions and #rootcauseanalysis to identify areas for improvement.

Prefeed US, UK BFSI, Cards, dispute AML and KYC domain

Perform #callcalibration exercises to ensure consistency among team members' performance.

Utilize QC tools such as #7QC, #SixSigma methodologies, and quality tools to drive process improvements.

Provide feedback to team members on their performance and suggest training or coaching where necessary.

Collaborate with the team to resolve issues related to product knowledge, sales techniques, and customer service.

Interested candidates can connect for further information to

Can share your cv to

Nishanthi.sairam@teleperformancedibs.com

Quality Analyst • Mumbai, Maharashtra, India