Business Process Excellence Manager, Lead to Cash

Position Summary :

The Business Process Excellence Manager – Lead to Cash is responsible for leading the transformation and optimization of the end-to-end lead to cash process at ZEISS. This role focuses on enhancing the efficiency and effectiveness of the sales and revenue cycle, including customer order management, intercompany sales, and accounts receivable management through the implementation of SAP S/4HANA.

Responsibilities:

• Workstream Ownership: Lead the L2C workstream across design, deployment, and sustain phases for global L2C processes.

• Process Analysis & Design: Identify inefficiencies, gather business requirements, and conduct 'Fit to Standard' workshops. Develop AS-IS & TO-BE process maps leveraging SAP S/4HANA capabilities.

• Solution Design & Requirement Analysis: Identify process gaps, document requirements, and translate them into functional designs. Manage dependencies with P2P, S2C, RTR and other streams.

• Leadership and Strategic Planning: Lead external consulting support within your workstream. Regularly engage with fellow workstream leads for best practice sharing and integration into related processes or systems such as CRM. Develop and implement strategic plans that align with ZEISS's broader business goals.

• Communication and Change Management: Communicate effectively with all levels of the organization to promote the transformation agenda. Manage change proactively by engaging stakeholders and facilitating adaptation to new processes and systems.

Required Knowledge & Experience :

• Bachelor's/master's degree in business administration, Commerce, Marketing, Sales or a related field.

• Minimum of 8 years' experience: o as a key user or a Business user in Order to cash domain o OR o managing projects focused on business process excellence, particularly within SAP ERP transformations in Sales and Distribution.

• Experience in SAP S4 HANA SD (Sales & Distribution) as a Process expert is good to have.

• Proficiency in Lead to Cash processes like-

o Salesforce Integration

o Order management

o Intercompany & Cross Company

o Delivery

o Invoicing

o Pricing

• Expertise in the necessary tools like- Signavio, JIRA, SAP.

• Exceptional leadership and strategic thinking skills.

• Strong interpersonal and communication skills, capable of working with diverse teams and influencing leadership.

Skills Required
Salesforce Integration, Order Management, Pricing, Invoicing, Sales And Distribution, Delivery, Jira