CX Solutions Engineer

We are a leading Customer Experience (CX) solutions provider, specializing in delivering world-class cloud contact center implementations and managed services. Our team builds intelligent, scalable, and reliable CX workflows for global enterprises using platforms like

NICE CXone

and

Zoom Contact Center .

We are expanding our professional services team and looking for talented

Solutions Engineers

passionate about designing impactful customer interaction experiences and driving successful deployments.

About the Role

As a

Solutions Engineer , you will play a key role in designing, building, and deploying modern contact center solutions on NICE CXone and Zoom Contact Center. You’ll work closely with clients and internal stakeholders to understand business requirements, create efficient call flows, and ensure seamless solution delivery.

Key Responsibilities

Design and implement

call flows, IVRs, and routing logic

on NICE CXone or Zoom Contact Center.

Customize and integrate

CX solutions

to align with client objectives.

Develop and optimize

workflow automation scripts

and

API-based integrations .

Collaborate with business stakeholders, developers, and QA teams to ensure high-quality deployments.

Support user acceptance testing (UAT) and post-deployment issue resolution.

Document configurations, technical designs, and implementation details.

Qualifications

Proven experience working with

Zoom Contact Center ,

NICE CXone , or similar CCaaS platforms.

Strong understanding of

telephony concepts ,

call routing ,

ACD , and

IVR systems .

Hands-on experience with

API integrations

and

web services (REST / SOAP) .

Familiarity with

cloud environments

such as

AWS

or

Microsoft Azure .

Excellent communication and problem-solving skills.

Preferred Skills & Certifications

Certification in one or more of the following :

NICE CXone Certified Professional

Zoom Phone Certified Integrator

Zoom Contact Center Certified Expert

Experience with

scripting or programming languages

(e.g., JavaScript, Python) is an advantage.

Understanding of

CRM integrations

(Salesforce, HubSpot, etc.) preferred.

Why Join Us

Work with global CX transformation projects across industries.

Collaborate with a dynamic, cross-functional team of CX professionals.

Continuous learning and certification support in leading CCaaS technologies.

Competitive compensation and growth opportunities.