Extended Warranty - Underwriting & Claims Lead

A. Role Overview

Jio Insurance Broking Limited is seeking a highly skilled professional to lead the Underwriting & Claims function for Extended Warranty programs across Consumer Durables, Mobile Devices, and Misc.

As a broker, JIBL’s focus is on interpreting insurer underwriting guidelines, analysing portfolio metrics, improving claims governance, and negotiating premiums and claims settlements with insurer partners.

The ideal candidate must have strong analytical, technical, and claims-handling expertise, with a deep understanding of insurer expectations, failure patterns, service workflows, and product behaviour.

B. Key Responsibilities

1. Underwriting Understanding & Premium Negotiation : Analyze insurer guidelines, evaluate portfolio performance, and use data to negotiate premiums and refine pricing. You will also support the development of viable Extended Warranty programs and highlight trends for long-term sustainability.

2. Claims Understanding, Governance & Negotiation : Understand insurer claim criteria, review claims (especially exceptions and high-value Total Loss claims), and renegotiate rejections. You will also coordinate with service networks and OEMs to validate repairs and identify patterns in claim denials to improve documentation.

3. Portfolio Monitoring & Risk Insights : Build dashboards to track product and brand performance, identify high-risk categories, and provide insights for program improvements and renewal strategies. You will also support insurer review meetings with detailed reports.

4. Stakeholder & Insurer Management : Act as the primary contact for underwriting, pricing, and claim escalations. Ensure alignment between insurer expectations and claim evaluations, and collaborate with various partners to improve accuracy and claim outcomes. You will also manage documentation and maintain transparent communication.

5. Process, Documentation & Compliance : Maintain updated SOPs and guidelines, ensure compliance with insurer and audit expectations, and support audits with accurate data. You will work with risk and compliance teams to maintain high governance standards.

C. Candidate Profile

Mandatory Requirement

• Must be working with an Insurance Company and handling Extended Warranty underwriting and claims portfolios (Consumer Durables, Mobile & Misc.).
• Applications from OEMs, service partners or brokers will be considered only if the candidate has prior insurer-side experience in underwriting / claims.

Experience & Skills

Education