Cloud Support Engineer

Cloud Support Engineers are responsible for providing technical support for a set of Strategy Products. This person dedicates his / her time to resolving customer issues, contributing to the growth of our Strategy Community, and further growing their Strategy Product Knowledge to provide top-notch service. To succeed in this role this person must be passionate about our technology, thrive in challenging situations, and have a strong desire to help others.

Responsibilities

Provide support for Strategy s Business Intelligence product suite, Cloud platform, and its underlying technologies

• Develop strong relationships with Strategy customers and partners through daily, high quality interactions during customer project development and production system maintenance
• Find creative and sophisticated solutions to complex or higher priority problems reported while using MicroStrategy s product suite through analytical talent and strong troubleshooting abilities
• Collaborate and communicate effectively with peers, internal application and software development teams
• Prioritize and communicate product defects and enhancements to development teams
• Contribute to the growth of the MicroStrategy Community by creating customer-facing documentation of all technical solutions and product documentation addendums
• Able to support MicroStrategy customers during their working hours between 12 : 30 pm and 9 : 30 pm IST
• Enhance personal and professional growth by participating in Internal Development Programs
• Work in a strong team environment

Qualifications

Skills Required

Aws Services, Linux Administration, Networking Protocols, Scripting Languages