Warranty Operations Team Lead

Job Summary : Warranty Operations

Responsibilities :

• Coordinate situations end to end from all over the world and provide explanations that require expertise and in-depth knowledge of warranty processes and policies.
• Manage day-to-day daily operations of the warranty claims processing team
• Demonstrate accountability for managing key KPIs and SLAs.
• Resolve team`s complex queries on claims validation of warranty claims based on technical knowledge of the commercial automotive & its sub-components.
• Perform process / control plan audits for warranty corrective actions and best practices to ensure status is captured and reported with well-defined corrective action plans taken to closure.
• Ensure all warranty mitigation and improvement corrective actions are properly documented and verified (evidence of revised documents or on-site reviews)
• Coordinate the creation of monthly reports / data collection to improve warranty performance while driving continuous improvement programs (quality incentive programs, quality improvement meetings, etc.)
• Perform process / control plan audits for warranty corrective actions and best practices to ensure status is capture and reported with well-defined corrective action plans taken to closure.
• Support internal audits and follow up on corrective actions
• Ensure common and accepted safety protocols for the quality group are implemented as needed and compliance is maintained
• Support and perform other duties / projects as assigned

Required Skills :

Education / Experience / Skills :

Work Experience : 7 - 9 years of experience with at least 5 year’s experience in warranty and service industry, Minimum 5 Years of experience in Team Handeling.

Location : Pune- India

Language : English

Working Shift : Canada Shifts