Lead auditor (BRCGS, FSSC 22000+GMP+) & Tutor (BRCGS, FSSC IRCA)

Supervisory Responsibilities

• Mentor and support technical executives, auditors, and back-office staff.
• Monitor and support operational activities to ensure smooth service delivery.

Duties and Responsibilities

• Achieve targeted revenue for Personal Care product certifications in India as defined by management.
• Prepare and present sales quotations and proposals to prospective and existing clients.
• Review contracts for new clients and maintain accurate customer and sales data in CRM.
• Provide monthly sales reports to the Director, Food Assurance – India.
• Develop and implement territory sales plans aligned with business goals.
• Lead, monitor, and support sales activities and performance of Business Development Managers and Executives.
• Identify and organize training for the sales team to enhance performance.
• Support regional marketing activities and update management on competitors and market trends regularly.
• Build and nurture relationships with clients, consultants, and industry associations.
• Ensure compliance with company policies and objectives.
• Proactively identify at-risk customers and implement retention strategies.
• Assist in payment collection and audit scheduling within the region.
• Review customer service and sales management procedures and recommend improvements.
• Travel regularly to various cities for client meetings.
• Coordinate resources for subcontractor auditors and trainers.
• Promote Eurofins programs through targeted strategic marketing initiatives.
• Provide input on new program development and implementation (standards or 2nd party audits).
• Ensure understanding and maintenance of impartiality in certification activities.
• Demonstrate management expertise in decision-making and leadership.
• Communicate effectively with all stakeholders including the Impartiality Committee and Directors.
• Ensure timely updating of qualifications, training completion, and participation in calibration and witness audits.

Qualifications

• Bachelor's degree in an appropriate discipline, preferably Food Science.
• Lead auditor certification in BRCGS, FSMS / FSSC / QMS or equivalent.
• ATP / Lead Tutor certifications in BRC, FSSC preferred.
• Minimum 5 years' experience in operations, technical roles, or audits, preferably with a Certification Body (CB).
• Minimum 4 years' experience in the food industry, preferably in production or quality departments.
• Strong product knowledge and market exposure.

Skills Required

Presentation Skills, Leadership, Supervisory Skills, Problem-solving, Customer Retention