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Technical Support Engineer

HappyFoxChennai, Tamil Nadu, India

4 hours ago

Job description

We are looking for Technical Support Engineers. You will work closely with customers to quickly resolve technical issues that cannot be handled by the Customer Support team.

Responsibilities :

Investigate and identify root cause of customer issues and drive resolutions across various teams
Provide expert level technical support and deal with issues escalated by junior support staff
Manage customer issues related to the installation, configuration, and operation of the product suite and cloud deployments on a timely basis
Act in a development capacity on product and process improvement projects
Document defect and enhancement requests on behalf of customers
Drive Post Mortem analysis for customer incidents and push for preventive measures to avoid future recurrence
Give customers prompt and reliable updates related to applications
Work with internal teams in a consultative and supportive role
Train teams / members on the nuances of applications using simulations when required
Work as an advisor on the product best practices for better supportability

Requirements :

Bachelor’s degree in engineering or a related field

Proven technical support experience of at least 5 years supporting SaaS based applications and a minimum of 1 year experience in L2 support

Excellent written and verbal communication skills

Ability to thrive in a high-pressure environment

Passionate about learning and mastering new technologies and skills

Applicants with programming background are preferred

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Technical Support Engineer • Chennai, Tamil Nadu, India