Customer Support Specialist

Customer Support Specialist   – On-Site in Gurugram (Work From Office Only)

Location : Gurugram, India (Strictly On-Site)

Employment Type : Full-Time

Experience : 0-2 years (fresher graduates are welcome to apply)

Company Description

XO Bestie is a vibrant social marketplace connecting customers, service providers, businesses, and creators in the fashion and beauty space. We empower users to discover curated brands and services while helping entrepreneurs scale with the right tools, visibility, and support.

Role Description

As our Customer Support Specialist, you’ll be the friendly, knowledgeable first point of contact for users-whether they’re sellers onboarding or buyers exploring listings. You’ll troubleshoot issues, guide users through processes, and help shape a support experience that’s fast, clear, and delightful.

Responsibilities

Respond to customer inquiries via Web, email, chat, and social media with warmth and professionalism

Troubleshoot technical issues related to listings, media uploads, and account setup

Guide new sellers through onboarding steps and provide helpful resources

Escalate bugs or platform issues to the technical team with clear documentation

Maintain and update support scripts, FAQs, and help centre content

Track common issues and suggest improvements to reduce friction

Collaborate with marketing to ensure consistent messaging and tone

What You Bring

0-2 years of experience in customer support, preferably in a digital or e-commerce environment

Preferred degree is Marketing, Communications, Psychology, Arts, Technology.

Strong written communication skills with a friendly, clear tone

Comfort with tools like Figma, basic file management, and media troubleshooting

Knowledge of American English and slangs

Detail-oriented, community-minded, and aligned with our platform’s values of authenticity, safety, and inclusiveness

Empathy, patience, and a proactive mindset-especially when things go wrong

Bonus : experience supporting creators, boutiques, or service providers

Why Join Us

Be part of a startup! and fast-growing platform with a mission to empower small businesses and creators

Friendly culture

Opportunity to shape support systems from the ground up

Work directly with the founders and core team in a collaborative, creative environment

A chance to grow with a platform that values creativity, community, and authenticity