Ticketing Manager

Maintain close liaison with customers on issues relating to Airline bookings.

Manage database and back office as required.

Ensure all issues relating to airline ticketing complied with best practice.

Effectively contribute towards strategy developments.

Monitor and communicate airline schedule changes and flight cancellations.

Check all manifests against information booked.

Work well to achieve targets and ensure that all queues and updates are regularly checked.

Utilize all preferred Airline contacts.

Handled internal and external calls, offering the highest level of customer service.

Issued airline tickets for bookings in line with contracts.

Profound knowledge of IATA regulations

Operational knowledge of CRS System Amadeus and CRS

Sound knowledge of Amadeus, Abacus, Galileo, World span and Saber

Solid ability to handle reservations by assigning flights and ticketing

Proven ability to work to deadlines

Excellent communication skills

Ability to work under stressful situations and tight time constrain

We need the Lifestyle / Travel Manager to be experienced with Amadeus and should be able to train the team as well with basic ticketing skills. In addition, we need a sincere candidate who believes in Team Work.