Talent.com
This job offer is not available in your country.
Customer Success Executive (Indirect)

Customer Success Executive (Indirect)

OdooGandhinagar, India
10 hours ago
Job description

Customer Success Executive (Indirect)

Sales / Indirect Customer Success 401 & 402, 4th Floor, IT Tower 3, InfoCity, Gandhinagar , Gujarat GJ, Inde

Are you ready to learn fast and have a real impact on the company?

Join our amazing team of Customer Success and rise to the challenge to evolve in the IT sector! Acquire new clients and advise them on the best solution to adopt.

Products Users

7,000,000

Company Growth

60% year over year

Company Maturity

Profitable

What do we look for?

Join our dynamic team of Customer Success and make use of your hunting, analytical and negotiation skills to retain existing clients. As Customer Success Executive, you will engage with SMEs and advise them on the best solution to adopt for their business.

What will you do?

As Customer Success Executive, youll be responsible for managing our existing customer accounts, ensuring seamless on boarding, customer satisfaction, retention, and business growth. The ideal candidate will work closely with a number of clients from various industriesranging from small businesses to large-scale enterprisesguiding them through their Odoo software journey and maximizing its value for their business operations.

MuST HAVE

  • Strong Business knowledge and curiosity
  • Genuine interest in IT and software
  • Fluent in English Communication
  • Analytic vision & fighting spirit
  • Strong relational & negotiation skills
  • Good organizational skills
  • 1+ to 4 years of experience

Nice to Have

  • Business degree (Required)
  • Strong understanding of Odoo ERP software or similar SaaS-based business solutions
  • Proven experience in customer success, account management, or client-facing roles.
  • Excellent communication, problem-solving, and relationship-building skills
  • Ability to analyze customer needs and propose relevant solutions
  • Experience managing renewals, retention strategies, and up selling / cross-selling opportunities
  • Strong organizational and time-management skills with the ability to handle multiple clients simultaneously

    • KEY ReSponsibilities

  • Customer On-boarding & Training
  • Product Adoption & Customer Success
  • Customer Engagement & Relationship Management
  • Customer Support & Issue Resolution
  • Renewals & Retention
  • Up selling & Cross-Selling

    • What do we offer?

    Compensation & Perks

    A full-time position

    with an attractive salary package.

    Paid leaves

    5 Days working week, 24 paid leaves and public holidays as per the IT Industry

    Prime location

    Work at the best location with easy transportation connectivity

    Training

    8 hrs of training every month to stay updated with the product and technology

    Eat & Drink

    Tea, coffee and snacks

    provided all day.

    Sponsored Events

    Team outing, team lunch, festive celebrations and lots of team building activities

    Exchange Program

    Apply to a similar position

    in a subsidiary of Odoo.

    The Odoo culture

    Building a company we love.

    Who is your manager?

    Being a team leader at Odoo

    The founder's story

    From 1 to 1700 employees in a few years

    Sneak Peek at our Workplace Culture

    Create a job alert for this search

    Customer Executive • Gandhinagar, India