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(Immediate Start) Tellecaller

(Immediate Start) Tellecaller

NetcraftyIndia
14 days ago
Job description

We are seeking a motivated and persuasive Telecaller to join our team. The ideal candidate will handle a high volume of inbound and outbound calls to engage with customers, promote products or services, and generate business leads. This role requires exceptional communication skills, a professional attitude, and a goal-oriented mindset to meet and exceed daily and monthly targets. Key responsibilities

  • Make outbound calls to potential customers using provided leads and databases to promote products and services.
  • Handle and resolve inbound customer inquiries, questions, and concerns in a timely and professional manner.
  • Explain product features, benefits, and pricing clearly to generate interest and secure sales.
  • Persuade potential customers to purchase or schedule appointments for the sales team.
  • Maintain accurate and detailed records of all customer interactions and sales activities in the CRM system.
  • Meet or exceed daily, weekly, and monthly targets for call volume, lead generation, and sales conversions.
  • Collaborate with the sales and marketing teams to improve campaigns and overall customer experience.
  • Update and maintain customer information databases with new information as required.
  • Handle customer objections and rejections professionally, maintaining a positive attitude.
  • Gather customer feedback and provide insights to improve products, services, and sales strategies.

Qualifications

  • Education : High school diploma or equivalent is often required; a bachelor's degree in sales, marketing, or a related field is a plus.
  • Experience : Previous experience in a telecalling, telesales, or customer service role is preferred.
  • Language : Fluency in the required language (e.g., English, regional languages) is a must.

    • Skills

  • Communication : Excellent verbal and interpersonal skills, with a clear and confident phone manner.
  • Sales Acumen : Strong persuasive and negotiation skills to influence buying decisions and close deals.
  • Technical Proficiency : Comfortable using CRM software, telecommunication systems, and basic computer applications for data entry.
  • Resilience : Ability to handle rejection and objections professionally while staying motivated.
  • Active Listening : Strong listening skills to understand customer needs and provide appropriate solutions.
  • Time Management : Efficient multitasking and organizational skills to manage high call volumes.
  • Problem-Solving : The ability to think quickly and resolve customer issues effectively.

    • Job Types : Full-time, Permanent

    Pay : From ₹9,000.00 per month

    Benefits :

  • Cell phone reimbursement
  • Paid time off

    • Work Location : In person

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    Tellecaller • India