Customer relationship executive

Key Responsibilities

• Build and maintain strong relationships with customers.
• Handle inquiries, coordinate orders, and provide after-sales support.
• Prepare and manage customer databases, reports, and trackers in Excel (advanced formulas, Pivot Tables, VLOOKUP, MIS reporting).
• Assist the sales team with MIS reports, sales data analysis, and follow-ups.
• Coordinate between clients and internal teams (sales, logistics, accounts) for smooth execution.
• Ensure timely responses to customer needs and resolve queries eff ectively.
• Support customer engagement initiatives and feedback collection.

Requirements

Salary Range : 20000 to 35000