Account Manager

About team :

Our team is a group of talented and dedicated professionals who are passionate about our work and committed to delivering exceptional results. We are a close-knit group that values collaboration, open communication, and a supportive work environment. Our team is responsible for recruiting operations for fortune-500 clients across the globe, and we take pride in the important role we play in achieving the goals of our client's business. We are a diverse group with a range of skills and backgrounds, and we believe that our differences make us stronger. We are committed to fostering a culture of learning and growth, and we encourage each other to take on new challenges and develop our skills. We believe in working hard and having fun, and we enjoy celebrating our successes together as a team.

Role : Team Lead, MSP Admin

Location : Hyderabad, Telangana

Employment : Full Time

Experience : 4 years into MSP admin process, or Operations / Staffing experience

Qualification : Bachelor’s Degree

As an MSP Team Lead , you will create and drive the programs and processes that help us find,

hire and develop the best talent in the world. You will directly manage, coach and develop team

members and provide day-to-day supervision. You will monitor and assist team members in a

matrix based environment to ensure the client requirements are met. Develop and maintain a

positive working relationship with the onsite partners and stakeholders.

what you get to do

• Help meet established schedules or resolve technical or operational problems
• Provide support and collaborate with onshore partners and clients
• Coordinate and facilitate all employee on-boarding activities
• Assess and audit quality of work according to established metrics, goals and expected

performance levels for all team members; provide feedback and coaching as needed in partnership with manager

process / project plans and timelines

KPIs are being met

compliance and SLA / KPI tracking

what you need to bring :

What we offer :

Collaborative hybrid work environment

Exposure to top tier US clients and varied industries