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Technical Support Engineer

Technical Support Engineer

AurolabMadurai, Tamil Nadu, India
30+ days ago
Job description

Key Responsibilities :

  • Provide Support : Offer day-to-day support to clients, troubleshooting issues related

to Microsoft Business Central ERP including modules like Sales, Purchasing,

Warehouse, Manufacturing and Finance and other application maintenance

  • Issue Resolution : Resolve system errors, data discrepancies, and user inquiries

    • promptly and effectively. Track and document support issues and resolutions.

  • System Maintenance : Perform routine system maintenance tasks such as applying

    • updates, patches, and ensuring smooth system performance.

  • User Assistance : Assist users with navigating the system, answering questions, and

    • providing guidance on best practices.

  • Root Cause Analysis : Investigate and resolve root causes of recurring issues and

    • suggest improvements.

  • Collaboration : Work with internal technical teams or third-party vendors to resolve

    • more complex issues or implement system improvements.

  • Testing & Debugging : Conduct basic system testing and help identify issues during

    • updates, upgrades, or integrations.

  • User Training : Provide on-demand training to users on new features or processes and

    • ensure clients are using Business Central optimally.

  • Documentation : Maintain detailed documentation of support cases, solutions, and

    • configurations.

    Qualifications :

  • Bachelor’s degree in Information Technology, or a related domain
  • 0–1 years of experience in application support, IT support, or sales operations
  • Solid understanding of Business Central core modules (e.g., Sales, Inventory,

    • Manufacturing).

  • Familiarity with system upgrades, patching, and release management.
  • Strong analytical and problem-solving skills.
  • Excellent communication and coordination skills.
  • Ability to work independently and handle multiple support tickets simultaneously.

    • Key Skills :

  • Experience in implementing or supporting business process automation.
  • Familiarity with MS SQL or database management.
  • Previous experience in a support role within a professional services firm is preferred.

    • Languages Known :

  • English & Tamil

    • Soft Skills :

  • Strong problem-solving
  • Excellent communication and interpersonal skills
  • Capable of handling user queries with understanding and patience
  • Adaptability to changing systems and business needs
  • Effective time management and multitasking abilities
  • Collaboration across cross-functional teams
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    Technical Support Engineer • Madurai, Tamil Nadu, India