Researcher I

Overview

The main purpose of the role is to provide excellent customer service delivery by conducting verifications / background screening and reporting accurate results. Researchers will ensure a first-class customer and candidate experience through processing the checks. Other duties may also be assigned.

Responsibilities

• Ensure that duties are carried out professionally and in line with the priority to help candidates get hired.
• Quickly and effectively research and verify facts provided by candidates to ensure the screening process is completed in a timely manner.
• Ensure accurate processing of the background reports according to reporting guidelines and quality standards.
• Maintain in-depth working knowledge of all guidelines and procedures.
• Complete the processing of all assigned tasks as per schedules.
• Complete escalated / rejected requests requiring further investigation.
• Ensure accurate and prompt turnaround time on all reports.
• Report factual information provided by verifying sources accurately.
• Provide timely follow-up and follow through on all requests, reports, emails, and escalations.
• Communicate professionally with candidates, with tact and diplomacy, to obtain relevant information or to clarify details as quickly as possible.
• Ensure all means of communication are utilized to complete the background verification processing.
• Maintain adequate researching skills on every task with speed.
• Maintain a "Continuous Improvement" state of mind and helps to suggest changes.
• Be open to cross training to other functions outside of immediate scope of responsibility.
• Ensure all actions comply with all Data Protection legislations and company policies with integrity.
• Work as team to share the workload and deliver the team results.
• May assist with mentoring, training, and coaching of new team members.
• May assist in ad hoc projects as and when required.
• Adhere to the work as per the business hours and make all possible attempts to complete the verifications.
• Consistently acquire new or updated knowledge to become proficient in assigned work.
• Conduct qualitative attempts through phone calls, emails and vendors to complete the verifications within time and accurately.

Qualifications

Education :

Experience :

Knowlegde & Skills :

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