Senior SAP CRM Functional Consultant

Job Overview :

We are seeking a highly skilled SAP CRM Consultant with 5–7 years of hands-on experience in SAP Customer Relationship Management. The ideal candidate should have strong expertise in SAP CRM functional configurations , integration with SAP ECC / S4HANA , and a clear understanding of business processes related to Sales, Service, and Marketing .

You will work closely with business stakeholders and technical teams to deliver end-to-end CRM solutions that enhance customer engagement and operational efficiency.

Key Responsibilities :

Analyze business requirements and translate them into functional specifications within SAP CRM.

Configure and customize SAP CRM modules (Sales, Service, Marketing, Web UI, Middleware, etc.).

Manage CRM master data , partner functions, organizational management, and transaction types.

Integrate SAP CRM with ECC / S / 4HANA and other systems (e.g., SAP BW, SAP PI / PO, SAP C4C).

Support the design and development of custom enhancements, user exits, and BAdIs.

Perform system testing, user acceptance testing (UAT), and assist in go-live support.

Troubleshoot functional and integration issues and provide production support.

Work collaboratively with cross-functional teams including ABAP developers, BASIS, and business users.

Prepare functional documentation, user manuals, and conduct end-user training.

Required Skills & Qualifications :

Bachelor’s degree in Computer Science, Information Technology, or a related field.

5–7 years of experience as an SAP CRM Functional Consultant .

Strong experience in CRM Sales, Service, and Marketing modules.

Experience in CRM Web UI configuration and Middleware (BDoc, Data Exchange, Replication Models) .

Understanding of SAP ECC SD / MM integration .

Exposure to SAP CRM on HANA or SAP S / 4HANA Customer Management is an advantage.

Good knowledge of Business Partner management , Action Profiles , and Partner Determination .

Excellent analytical, communication, and client-facing skills.

Nice to Have :

Experience with SAP C4C (Cloud for Customer) or SAP Sales & Service Cloud .

Knowledge of Fiori apps and SAP BTP integration .

SAP CRM certification is a plus.