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Information Technology Project Lead

Information Technology Project Lead

Talent Corner HR Services Pvt LtdAligarh, IN
9 days ago
Job description

Designation : Manager (IT) - Role is related to IT Project Coordination

Work Location- Navi Mumbai

Countries Supported : US and EU (depending on assignment)

Position Overview : We are seeking a highly organized and proactive Manager to lead our Client Specialist (CST) and Operations (OPS) teams based in India. This role is central to ensuring smooth day-to-day operations and providing cross-functional support. The manager will serve as the key liaison between CST / OPS teams , the Business Analyst (BA) team , and Product Development (PD), ensuring that all client service needs and operational requirements are met in line with defined SLAs and internal processes.

Key Responsibilities :

  • Team Management & Support :
  • Provide daily guidance, support, and mentorship to CST team members.
  • Review client inquiries and ensure accurate and timely responses.
  • Escalate complex or unresolved CST issues to the Business Analyst team in the respective hub.
  • Oversee operations team performance, ensuring Help Desk (HD) tickets are managed within defined SLA timelines.

2.Cross-Functional Coordination :

  • Act as the main point of contact for Business Analysts and PD team members in the assigned country.
  • Provide timely updates and status reports on CST and OPS-related matters.
  • Coordinate with local Global IT resources to resolve system exceptions or process gaps.

    • 3.Operational Excellence :

  • Monitor ticket queues daily, ensuring service levels are met and escalations are handled efficiently.
  • Drive root cause analysis and resolution plans for recurring issues.
  • Organize and lead team meetings when required to define and execute action plans.

    • 4.Process Governance :

  • Ensure adherence to the item setup SOP, collaborating closely with the CST, Design, and PD teams.
  • Track timelines provided by the Design team for item creation; escalate delays or non-responsiveness when necessary.
  • Contribute to continuous improvement of client onboarding and support processes.

    • Qualifications :

  • Bachelor's degree in Business, IT, Operations, or related field.
  • 5+ years of experience in operations, client support, or IT project coordination.
  • Proven team leadership and stakeholder communication skills.
  • Strong understanding of SLA-based ticket management systems.
  • Ability to manage across time zones and collaborate with global teams.
  • Experience in the packaging, labeling, or printing industry is a plus.

    • Skills & Competencies :

  • Proactive problem-solving and decision-making skills.
  • Excellent verbal and written communication.
  • Strong organizational and follow-through abilities.
  • Comfortable working in a fast-paced, client-centric environment.
  • Familiarity with workflow systems, ticketing platforms , and collaboration tools (e.g., JIRA, Fresh Service, MS Teams) .

    • Interested Candidates may share their updated CV at 9163117386 (WhatsApp) or email at manish.singh@talentcorner.in

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    Information Technology • Aligarh, IN

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