Experienced Trainer with a strong background in the life insurance sector, specializing in developing and delivering impactful training programs for employees and agents. Skilled in product knowledge, sales training, and compliance, with a focus on improving performance and achieving organizational goals. Adept at identifying training needs, creating engaging learning content, and measuring the effectiveness of training initiatives. Passionate about fostering continuous learning and development to drive success within the team and enhance customer service and sales outcomes.
Key Responsibilities
Conduct training modules for Agent Advisors and ADMs
- Conducting induction and on-boarding training programs
- Training on selling skills
- Training on all MLI Insurance products and processes
- Training on all MLI Digital tools and Assets
- All other training programs as outlined in the Agent and ADM learning journey
- Conducting GID s and IID s
- Conducting PRP and FOD as and when required
Conducting training in blended delivery format
Delivering training in accordance with the learning journey design and blended delivery format - classroom training and / or virtual trainingsDeveloping facilitation skills and virtual delivery skills to ensure seamless training delivery across all sessionsAdministrative
Manager-trainer to drive adoption of the digital learning platform across all rolesResponsible for driving digital assessments amongst Agents and ADMsResponsible for driving self-learning among Agents and ADMsResponsible for calendaring and effectively planning all training sessions with the OH / OHsResponsible for delivering all training adhering to the training calendar designedResponsible for driving business performance of all learnersResponsible to drive attendance to all training sessionsResponsible to capture attendance in TMS / ELM within the stipulated time definedResponsible to coordinate with the OH / OHs in calendaring all training sessions for an officeResponsible to plan travel for training sessions in various locations as requiredLook after training logistics
Schedule training sessionsEnsure wider participation of agents in programsEnsure set-up of SMART Classroom is in place before commencing a sessionMonitor progress of agents on a continuous basis
Seek regular feedback from agents, Sales Managers, Partner and Managing PartnerEnsure that agents follow moral and ethical standards when dealing with clientsMonitor Agent developmentUpdate training material
Review present training materialScan environmentIncorporate feedback from Agents, Customers, SMs, Ps, MPsEnsure that the agents get updated and continuous information on MLI productsFacilitate self- development of agentsKey skills required
Industry Knowledge Strong understanding of life insurance products, regulations, and market trends.Communication Skills Ability to explain complex concepts clearly and engage with a diverse audience.Presentation Skills Skilled in creating and delivering effective training sessions and workshops.Coaching and Mentoring Ability to guide and motivate employees, helping them improve their skills and performance.Product Knowledge Deep knowledge of life insurance policies, claims processes, underwriting, and sales techniques.Training Development Experience in designing training materials, modules, and assessments tailored to the audiences needs.Adaptability Ability to adjust training methods and content to fit different learning styles and levels.Sales Skills Familiarity with sales techniques, as training often focuses on improving sales performance within the life insurance space.Problem-Solving Skills Ability to address any performance issues or knowledge gaps in trainees effectively.Technology Proficiency Familiarity with e-learning platforms, learning management systems (LMS), and other training tools.Interpersonal Skills Strong relationship-building skills to connect with trainees and collaborate with other departments.Assessment and Feedback Ability to assess trainee progress and provide constructive feedback for improvement.Desired qualification and experience
Graduate in any disciplineAt least 2-3 years in sales and 3-4 years in conducting sales training, life insurance domain would be a plusRole : Leadership Trainer
Industry Type : Insurance
Department : Teaching & Training
Employment Type : Full Time, Permanent
Role Category : Corporate Training
Education
UG : Any Graduate
PG : Any Postgraduate
Skills Required
Administration, Financial Services, Customer Service, Sales Process, e-learning, Underwriting, Relationship Building, Sms, Claims
