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Boomi Integration L3 support
Boomi Integration L3 supportITC Infotech • agra, uttar pradesh, in
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Boomi Integration L3 support

Boomi Integration L3 support

ITC Infotech • agra, uttar pradesh, in
10 hours ago
Job description

Job Description

  • Boomi Integration Analyst (L3-Support)
  • 5 to 9 years of experience in integration support, with at least 3-4 years in a Dell Boomi L3 support role.
  • Provide Level 3 support for Dell Boomi integrations, handling complex incidents, root cause analysis, and long-term resolution strategies.
  • Monitor and maintain Boomi processes, ensuring uptime, performance, and data integrity across integrations.
  • Troubleshoot and resolve critical integration failures, including API errors, data mapping issues, and connector failures.
  • Collaborate with L1 / L2 support teams, developers, and business stakeholders to escalate and resolve persistent or high-impact issues.
  • Analyze logs and system metrics to proactively identify potential issues and performance bottlenecks.
  • Implement fixes and enhancements to existing integrations, ensuring minimal disruption to business operations.
  • Maintain documentation for support procedures, known issues, and resolution steps.
  • Participate in on-call rotations and provide after-hours support when necessary.

Required Skills :

  • Expertise in Dell Boomi AtomSphere, including process design, deployment, and troubleshooting.
  • Strong understanding of integration patterns, middleware concepts, and API management.
  • Proficiency in data formats such as XML, JSON, EDI (X12, EDIFACT), and flat files.
  • Experience with B2B integrations, including partner onboarding and communication protocols (AS2, SFTP, HTTPS).
  • Familiarity with enterprise systems like SAP, Salesforce, NetSuite, Workday, etc.
  • Knowledge of monitoring tools and performance tuning techniques.
  • Strong analytical and problem-solving skills, with the ability to work under pressure.

    • Experience : 05 to 9 years

    Skill : Dell Boomi AtomSphere, B2B Integrations

    Work Location : Bangalore

    Notice Period : Immediate

    Work Mode - 3 days mandatory from office (Hybrid)

    If interested, kindly do share updated resume to Sunitha.Devi@itcinfotech.com with below details.

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    Integration Support • agra, uttar pradesh, in