Cafe Manager

Procons Innovations Pvt. Ltd ., the official franchise partner of Amore Gelato & Café – Kochi , is seeking an experienced and dynamic Café Manager to lead and oversee all our outlets in Kochi. This is a full-time, on-site leadership role responsible for ensuring operational excellence, team performance, and outstanding customer experiences across all locations.

Key Responsibilities :

As Café Manager , your key responsibilities include (but are not limited to) :

• Overseeing end-to-end café operations across all Kochi outlets, ensuring smooth workflows from opening to closing.
• Supervising and coordinating staff in collaboration with the Team Lead , ensuring proper shift allocation, workload balance, and adherence to service standards.
• Serving as the final authority on shift scheduling, leave approvals, and overtime decisions, with support from the Team Lead for record-keeping and reporting.
• Managing inventory, stock control, and vendor coordination , including forecasting, ordering, and minimizing wastage.
• Driving customer service excellence , handling escalations, and ensuring a consistently premium guest experience.
• Monitoring daily sales, footfall, and key performance indicators (KPIs) , analyzing data trends, and reporting performance to senior management.
• Leading training, coaching, and performance evaluations for café staff, ensuring continuous skill development and adherence to brand standards.
• Implementing and maintaining hygiene, safety, and compliance standards as per SOPs and regulatory requirements.
• Approving and overseeing cash / POS operations , ensuring accurate billing, reconciliations, and reporting.
• Supporting marketing initiatives, product promotions, and community engagement activities in coordination with the franchise management team.
• Ensuring timely equipment maintenance, facility readiness , and vendor service coordination for uninterrupted operations.
• Acting as the primary liaison between café operations and company directors, ensuring alignment with brand goals, policies, and business objectives.
• Taking strategic decisions on staffing, operations, and promotional campaigns while delegating daily operational oversight to the Team Lead when required.

Requirements :

Apply Now :

Send your CV to [HIDDEN TEXT] with the subject line 'Application – Café Manager (Kochi)'

Skills Required

POS operations, inventory systems, hygiene safety and compliance standards, stock control processes, customer service excellence, end-to-end café operations