Salesforce business analyst

Job Summary

Revuteck is looking for an experienced Salesforce Business Analyst to join our team in Thane, Mumbai . The ideal candidate will be responsible for analyzing business processes, gathering requirements, designing and configuring Salesforce solutions, and managing projects. This role requires a strong understanding of Salesforce Sales Cloud, Service Cloud, Experience Cloud, and CPQ , along with experience in Agile methodologies and integration with enterprise applications.

Key Responsibilities

• Work closely with business stakeholders to analyze and document business requirements .
• Design scalable Salesforce solutions including workflows, reports, custom objects, and validation rules.
• Manage Salesforce projects, including requirement gathering, planning, execution, and testing .
• Develop and maintain Salesforce solution documentation , including process flows, data models, and technical specifications.
• Ensure CRM best practices are followed to align with the businesss overall strategy.
• Define a requirements management strategy , including elicitation processes, documentation standards, and review procedures.
• Participate in Agile Scrum processes , backlog grooming, and sprint planning.
• Assist the Product Owner in defining priorities and selecting scope for upcoming releases.
• Ensure all project requirements are within the Statement of Work (SOW) and communicate any scope changes.
• Work with cross-functional teams to implement Salesforce integrations with other enterprise applications .
• Provide user training and support to ensure smooth adoption and usage of Salesforce solutions.

Required Skills & Qualifications